Sales Operations – Incentive Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, implement, and evaluate sales incentive programs that enhance performance and align with organizational goals.

• Oversee the monthly execution of Sales Incentive Plans under the guidance of the Senior Manager, Sales Operations.

• Validate performance outcomes and commission calculations.

• Complete reconciliations, audits, payout validations, and documentation prior to payroll processing.

• Investigate and document commission disputes, adjustments, and exceptions; resolve standard issues and escalate more complex matters.

• Maintain records of compensation, calculation logic, approvals, and controls that are ready for audit.

• Provide data, modeling, and scenario analysis for plan updates and future designs.

• Monitor data quality and suggest enhancements to ensure compensation accuracy, transparency, scalability, and efficiency.

• Manage dashboards, scorecards, recurring reports, and business intelligence resources.

• Analyze sales performance, quota attainment, productivity, pipeline, customer, market, and trend data.

• Prepare reports and analyses for weekly, monthly, and executive performance reviews.

• Assist in revenue planning, seller productivity, resource allocation, commercial decisions, ad hoc analyses, and revenue strategy initiatives.

• Support quota deployment, territory alignment, account assignments, capacity analysis, forecasting, and performance measurement.

• Maintain planning files, assumptions, outputs, and documentation.

• Document Sales Operations processes, controls, data definitions, and ownership requirements.

• Facilitate automation, system enhancements, testing, and implementation across Salesforce, reporting platforms, and Sales Operations workflows.

• Coordinate activities and projects with Sales, Account Management, Finance, Payroll, HR, IT, and other stakeholders.

⛳️ Requirements

• Bachelor's degree in Business, Finance, Accounting, Economics, Analytics, or a related discipline, or equivalent experience.

• Over 3 years of experience in Sales Operations, Revenue Operations, Finance, Incentive Compensation, Business Operations, or a similar analytical role.

• Proficient in Microsoft Excel, including PivotTables, lookups, and complex formulas.

• Strong analytical, problem-solving, data-reconciliation, and quality-control skills.

• Experience in developing or maintaining business reports, dashboards, or performance analyses.

• Familiarity with Salesforce CRM and Power BI or similar business intelligence platforms is preferred.

• Knowledge of sales planning, quota management, territory design, forecasting, and incentive compensation processes is preferred.

• Experience in supporting process improvement, automation, system testing, or implementation activities is preferred.

• Background in logistics, transportation, distribution, or a fast-paced B2B environment is preferred.

• Must understand and comply with OnTrac’s Acceptable Use policy and security guidelines.

• Exceptional attention to detail, organization, documentation, and follow-through.

• Clear communication and effective collaboration across multiple stakeholder groups.

• Ability to handle confidential and sensitive business and compensation information with appropriate discretion.

• Ability to exercise sound judgment within established procedures.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Life insurance and short- and long-term disability coverage.

• 401(k) retirement savings plan with company match.

• Flexible vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for the first year of employment, increasing to 160 hours based on tenure.

• Two (2) floating holidays per year.

• Paid sick leave.

• Six (6) paid company holidays.

• Two (2) weeks of paid pregnancy disability leave.

• Four (4) weeks of paid parental bonding leave.

• Additional wellness and employee assistance programs.