Sales Operations – Incentive Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the monthly implementation of Sales Incentive Plans under the guidance of the Senior Manager, Sales Operations.

• Confirm performance results and commission calculations.

• Conduct reconciliations, audits, payout validations, and documentation prior to payroll processing.

• Investigate and document commission disputes, adjustments, and exceptions; resolve standard issues and escalate more complex problems.

• Maintain records of compensation, calculation logic, approvals, and controls that are ready for audits.

• Provide data, modeling, and scenario analyses for plan updates and future designs.

• Monitor data quality and suggest enhancements to improve compensation accuracy, transparency, scalability, and efficiency.

• Keep dashboards, scorecards, recurring reports, and business intelligence resources updated.

• Analyze data related to sales performance, quota achievement, productivity, pipeline, customers, markets, and trends.

• Prepare reports, insights, and analyses for weekly, monthly, and executive performance reviews.

• Assist in revenue planning, seller productivity, resource allocation, and commercial decision-making.

• Support quota distribution, territory alignment, account assignments, capacity analysis, forecasting, and performance evaluation.

• Provide modeling and impact analysis for growth planning, market prioritization, go-to-market initiatives, organizational changes, market expansion, and sales programs.

• Maintain planning files, including assumptions, outputs, and documentation.

• Enhance seller productivity, market coverage, and sales effectiveness.

• Document Sales Operations processes, controls, data definitions, and ownership requirements.

• Identify process gaps, manual efforts, and control risks.

• Facilitate automation, system enhancements, testing, and implementation throughout Salesforce, reporting platforms, and Sales Operations workflows.

• Coordinate activities and projects with Sales, Account Management, Finance, Payroll, HR, IT, and other partners until resolution.

⛳️ Requirements

• Bachelor’s degree in Business, Finance, Accounting, Economics, Analytics, or a related field, or equivalent experience.

• Over 3 years of experience in Sales Operations, Revenue Operations, Finance, Incentive Compensation, Business Operations, or a similar analytical role.

• Strong command of Microsoft Excel, including PivotTables, lookups, and advanced formulas.

• Excellent analytical, problem-solving, data reconciliation, and quality control skills.

• Experience in developing or maintaining business reports, dashboards, or performance analyses.

• Familiarity with Salesforce CRM and Power BI or similar business intelligence platforms is preferred.

• Knowledge of sales planning, quota management, territory design, forecasting, and incentive compensation processes is preferred.

• Experience in supporting process improvements, automation, system testing, or implementation activities is preferred.

• Background in logistics, transportation, distribution, or a high-growth B2B environment is preferred.

• Commitment to understanding and following the security guidelines in OnTrac’s Acceptable Use policy.

• Exceptional attention to detail, organization, documentation, and follow-through skills.

• Clear communication and effectiveness in working across multiple stakeholder groups.

• Discretion when managing confidential and sensitive business and compensation information.

• Ability to cultivate effective partnerships across Sales, Account Management, Finance, Payroll, HR, and IT.

• Sound judgment within established procedures.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Life and short- and long-term disability coverage.

• 401(k) retirement savings plan with company match.

• Flexible vacation in states excluding CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours in the first year of employment, increasing to 160 hours based on tenure.

• Two (2) floating holidays each year.

• Paid sick leave.

• Six (6) paid company holidays.

• Two (2) weeks of paid pregnancy disability leave.

• Four (4) weeks of paid parental bonding leave.

• Additional wellness and employee assistance programs.