Sales Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily operational efficiency of the Sales team.

• Act as the primary resource and initial escalation point for Sales representatives.

• Mentor and support representatives on deal execution, customer requirements, and operational inquiries.

• Manage the performance and professional growth of representatives through one-on-one meetings, goal setting, coaching, feedback, recognition, and corrective measures.

• Drive quota achievement through coaching, pipeline assessments, setting clear expectations, follow-through, and accountability.

• Maintain precise and valuable CRM and pipeline information.

• Review and assist with sales opportunities, guide deal strategies, and authorize routine decisions within the designated authority.

• Facilitate operational communication between Sales and Production departments.

• Escalate non-standard opportunities and Production exceptions following established guidelines.

• Identify recurring customer requests, market opportunities, Production limitations, and capability requirements for strategic planning.

• Address customer concerns as the first management-level escalation point.

• Ensure consistent follow-up with customers throughout their lifecycle.

• Report on team performance, pipeline status, significant opportunities, customer trends, successes, failures, and strategic possibilities to the Director.

• Enhance sales processes, workflows, CRM utilization, documentation, and team operational practices.

• Engage in recruiting, onboarding, training, and developing the Sales team.

• Balance customer experience, operational discipline, profitable growth, and cross-functional relationships.

⛳️ Requirements

• 3-5+ years of experience in sales, account management, business development, or a similar customer-facing position.

• 2+ years of experience in a sales leadership or management role.

• Proven ability to coach, develop, and hold frontline sales personnel accountable.

• Strong judgment in deals, with the capability to assess opportunities, identify risks, and determine escalation levels.

• Ability to hold team members accountable while fostering a positive and productive team atmosphere.

• Excellent communication and cross-functional collaboration abilities.

• Experience collaborating with Sales, Production, Finance, Customer Support, and other internal teams.

• Familiarity with CRM platforms, pipeline management, sales reporting, and performance metrics.

• Strong emphasis on data quality and follow-through.

• Exceptional organizational and prioritization skills in a fast-paced, high-volume setting.

• Preferred: background in manufacturing or production-oriented environments, or technical sales.

• Preferred: experience with HubSpot, Salesforce, or similar CRM systems.

• Preferred: experience working with Operations, Production, Engineering, or other technical teams.

• Preferred: experience supporting high-value or strategic accounts within a consultative, service-driven sales framework.

• Must establish and maintain a dedicated, safe, confidential, and ergonomic home workspace.

• Ability to sit and work at a computer for extended durations.

• Proficiency in using a computer, phone, and standard office equipment for remote work.

• Capability to communicate effectively through video conferencing, phone, chat, and other remote collaboration tools.

🏝️ Benefits

• Competitive and equitable commission structure.

• Dedicated, safe, confidential, and ergonomic home workspace.

• Work-from-home position.

• Remote collaboration tools and environment.