Sales Implementation Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the implementation and onboarding initiatives for key clients utilizing Evri’s Tracked Mail service.

• Assist businesses with annual parcel volumes of 500,000 or greater as necessary.

• Serve as the primary customer liaison during the implementation phase, offering updates on progress, milestones, risks, and necessary actions.

• Create onboarding processes, documentation, and workflows in collaboration with the Implementation Team Manager and Senior Implementation Manager.

• Manage the transition from Sales to Client Development and Account Management.

• Conduct customer meetings and calls, nurturing relationships with director-level stakeholders.

• Support the initial collection dates on-site, ensuring barcode scans and launch readiness are confirmed.

• Execute short-term nursery care projects for current clients, addressing service issues and proposing solutions.

• Coordinate logistics including transport and collection planning, freight/mail presentation, IT integrations, customer service onboarding, consumer notifications, billing setup, management information, client packs, reporting standards, and unusual freight processes.

• Collaborate with various teams such as Sales, Client Development, Operations, Transport, Planning, Customer Services, Client Solutions, MI, and hub management.

• Report directly to the Implementation Team Manager.

⛳️ Requirements

• Minimum of two years’ experience managing onboarding projects within mail/logistics, distribution, or FMCG sectors.

• Demonstrated success in managing client relationships while executing time-sensitive projects.

• Exceptional internal and external stakeholder management skills, with the ability to engage confidently at the director level.

• Experience in managing client complaints, troubleshooting, issue resolution, and providing clear reporting.

• Competence in analyzing data, drawing insights, and translating findings into actionable solutions.

• Strong communication, organizational, and collaborative abilities across various departments and levels.

• Possession of a full UK driving license.

• Willingness to travel extensively nationwide.

• A project management qualification and/or a degree-level education is advantageous but not mandatory.

• Proficiency in Microsoft Visio, Excel, Word, and PowerPoint is beneficial but not essential.

• Familiarity with integration platforms and the functioning of APIs is a plus, though not required.

🏝️ Benefits

• Car allowance.

• Bonus.

• Additional benefits.