Sales Development Representative – Lead Coordinator

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Respond to new inbound inquiries promptly within 1–3 minutes whenever feasible.

• Engage in a professional and personable manner with U.S. homeowners.

• Qualify leads based on property location, project specifications, budget, timing, and availability of decision-makers.

• Set realistic expectations regarding typical project budgets without disclosing final pricing.

• Schedule qualified onsite appointments or direct appropriate inquiries for remote quoting.

• Follow up with leads who have not yet responded.

• Pursue open quotes and opportunities for conversion.

• Manage interactions through Instagram DMs, converting suitable inquiries into phone discussions.

• Maintain precise customer records and notes within the CRM system.

• Keep pipeline stages, tasks, and follow-ups consistently updated.

• Escalate queries regarding pricing, discounts, design choices, unusual projects, and other matters needing management's input.

• Provide a brief daily summary of activities, opportunities, and follow-ups.

• Uphold a high standard of customer service in every interaction.

• Potentially expand responsibilities to include lead qualification, customer reactivation, booking estimates, and CRM/pipeline management across different service divisions.

⛳️ Requirements

• 2–5 years of experience in appointment setting, inbound sales, lead qualification, customer service, or a comparable role.

• Outstanding spoken English with a clear, neutral, and easily understandable accent.

• A warm, natural, and confident communication style.

• Comfortable engaging with U.S. customers, especially affluent homeowners.

• Strong capability to qualify leads instead of merely booking appointments.

• Excellent listening and questioning abilities.

• Strong CRM skills and administrative discipline.

• Ability to work independently with minimal supervision.

• Superior follow-up and organizational skills.

• Comfortable discussing project budgets in the range of $1,500–$3,000+ without being overbearing or providing final pricing.

• Availability to work from 18:00–02:00 SAST, Tuesday through Saturday.

• Reliable internet connection, electricity, and a suitable home workspace.

• Experience in home services, construction, roofing, solar, landscaping, trades, property services, home improvement, consumer services, or field-service businesses is a plus.

• Familiarity with GoHighLevel (HighLevel) is preferred.

• Experience with Jobber or another field-service CRM is advantageous.

• Strong spoken English and customer-facing presence required for the application process.

• Shortlisted candidates must submit a one-way introductory video.

• Candidates may be asked to take part in a live inbound lead scenario.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for career growth and professional development.

• Flexible working hours to promote work-life balance.

• Supportive team environment and company culture.