Sales Development Representative

This is a fully remote position, open to applicants in Sri Lanka.

📋 Description

• Execute high-volume outbound prospecting directed at business owners and directors, mainly within organizations of around 10–200 employees.

• Connect with both warm and cold prospects through professional and consultative telephone discussions.

• Utilize automated dialing and prospecting systems to efficiently manage outbound activities.

• Handle rejection in a professional manner while sustaining a positive and proactive demeanor.

• Pose open-ended questions to uncover prospect needs, challenges, and pain points.

• Naturally adapt conversations based on the responses of the prospects.

• Identify qualified prospects and evaluate their interest and suitability.

• Arrange appointments for further discussions with the business.

• Document calls, conversations, follow-ups, prospect information, and appointments in spreadsheets and relevant systems.

• Manage email communications and perform timely follow-ups with prospects.

• Ensure accurate maintenance of prospect information and fulfill agreed follow-up actions.

• Strive to meet activity and appointment-setting targets.

• Engage in sales training, coaching, and professional development.

• Implement feedback to enhance prospecting and communication methods.

• Contribute to a positive and collaborative sales atmosphere.

⛳️ Requirements

• Prior experience in outbound sales, appointment setting, telesales, lead generation, or a comparable customer-facing role.

• Strong background in professional communication with prospects over the phone.

• Comfortable making warm and cold outbound calls.

• Experience interacting with business owners, directors, or senior decision-makers is highly desirable.

• Comfortable working towards targets related to calls, conversations, and appointment settings.

• Strong active listening and adaptive communication skills.

• Ability to ask relevant, open-ended follow-up questions.

• Capability to identify customer needs, business challenges, and pain points.

• Strong written communication skills for email outreach and follow-ups.

• Proficient in email and Microsoft Excel or similar spreadsheet applications.

• Comfortable learning and utilizing automated dialing and prospecting systems.

• Experience with HubSpot or similar CRM platforms is advantageous.

• LinkedIn prospecting experience is beneficial.

• Previous experience with automated dialers or sales engagement platforms is desirable.

• Excellent spoken English with a clear, professional, and friendly telephone demeanor.

• Confident, positive, energetic, and motivated approach.

• Proactive and self-driven, capable of working independently.

• Resilient and comfortable managing rejection.

• Polite, personable, and focused on building relationships.

• Open to coaching and willing to participate in structured sales training and ongoing development.

🏝️ Benefits

• Compensation in Australian Dollars.

• Medical insurance from day one for you and your spouse (or parents if unmarried).

• Generous OPD coverage for doctor visits and all your medical needs.

• Home office setup allowance.

• Internet allowance.

• Gym and wellness allowance.

• Regular team events and engagement activities.

• Diji Assist mental health and counseling support.

• Reimbursement for industry certifications.

• Open-door culture that encourages ideas and feedback.

• Flexible work arrangements – choose between home or office.

• Rewards and recognition programs.

• Christmas and financial year-end celebrations.