Sales Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +33 more states.

📋 Description

• Act as the main point of contact for clients.

• Oversee both incoming and outgoing customer communications.

• Utilize web-based tools to address customer inquiries.

• Handle customer questions, issues, and concerns effectively.

• Engage with customers through phone, email, chat, and/or social media platforms.

• Resolve and de-escalate customer issues as needed.

• Escalate interactions when necessary and appropriate.

• Respond to assistance requests and/or process payments.

• Monitor call-related information for auditing and reporting purposes.

• Provide insights on call-related issues.

• Achieve established sales targets.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• At least 6 months of experience in customer service.

• Must be at least 18 years of age.

• Ability to type a minimum of 25 words per minute.

• Proficient with desktop computer systems.

• Basic understanding of Windows-based systems.

• Customer service and/or sales experience is preferred.

• A college degree is preferred but not mandatory.

• Ability to adhere to established procedures.

• Capability to work collaboratively with team members, supervisors, and support departments.

• Excellent communication, listening, and analytical abilities.

• Strong organizational and problem-solving skills.

• Ability to prioritize tasks and perform well under pressure.

• Open to feedback and adaptable to evolving policies.

• Capacity to work within a structured schedule with various shifts.

• Sharp critical thinking abilities.

• Proactive approach to problem-solving.

• A dedicated workspace near the router for a hardwired Ethernet connection.

• Internet speed of at least 15 Mbps for downloads and 10 Mbps for uploads.

• ISP latency must be under 50ms.

• Internet connection cannot be satellite, mobile data/hotspot, P2P, or VPN.

• Proof of internet speed is required.

• Must reside in one of the designated eligible U.S. states.

🏝️ Benefits

• Medical, vision, and dental health benefits.

• Resources for mental health and well-being.

• Access to Employment Assistance Programs.

• Health and personal time off (HPT).

• Leave programs, as eligible.

• Competitive 401(k) plans.

• Life insurance coverage.

• Supplemental medical insurance.

• Critical care insurance options.

• Pet insurance available.

• Flexible Spending Account (FSA) plans.

• Discounts from retailers.

• Opportunities for career advancement.

• A workplace culture that is inclusive and diverse.