Sales Customer Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of and cultivate a portfolio of nonprofit partners, focusing on retention, growth, and winning back competitive accounts.

• Pinpoint and secure new opportunities within current accounts, including initiatives, features, contract partners, and campaigns.

• Serve as a trusted advisor to partners, providing consultation on engagement strategies, fundraising performance, and donor outcomes.

• Present pitches for retention and growth that are rooted in data, insights, and measurable impacts.

• Project revenue and identify both commercial risks and opportunities for growth.

• Enhance partner utilization of the JustGiving platform, incorporating Digital Services, integrations, and new product features.

• Examine and convey insights regarding fundraiser and donor behaviors, seasonal trends, and competitor movements.

• Establish and maintain relationships with senior decision-makers and operational stakeholders.

• Mentor partners to advocate for JustGiving within their supporter networks.

• Work collaboratively with Sales, Product, Marketing, Solutions Engineering, and Operations teams.

• Represent JustGiving at various internal and external industry events throughout North America.

⛳️ Requirements

• A minimum of 3 years of experience in nonprofit sales, partner management, partner programs, or nonprofit operations.

• A solid background in operational execution within a B2B2C platform, marketplace, or social-impact sector.

• Proven experience collaborating across commercial, product, technical, and operational teams.

🏝️ Benefits

• Medical, dental, and vision insurance.

• A remote-flexible workforce.

• Wellness Programs.

• 401(k) program with employer matching.

• Flexible paid time off.

• Generous Parental Leave.

• Donations for Doers.

• Pet insurance, along with legal and identity protection.

• Tuition reimbursement program.