Sales Concierge

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage with customer leads through conversations that foster brand loyalty and drive purchases.

• Navigate a combination of sales, support, and general customer care tasks.

• Reconnect with customers, enhance sales conversions, and assist eCommerce brands in recovering lost revenue.

• Proactively identify issues, highlight edge cases, and bring attention to process deficiencies.

• Recognize shortcomings in internal processes and contribute to implementing enhancements.

• Ensure internal documentation is accurate and up-to-date.

• Collaborate with the product team to identify opportunities for platform improvements.

• Continuously elevate standards for sales, conversation conversions, and execution speed.

• Quickly adopt new technologies and become proficient in their application.

⛳️ Requirements

• Flexible work schedule with a requirement for weekend availability.

• Ability to sit and focus on a computer screen for extended periods.

• Excellent written and verbal communication abilities.

• Comfortable using software tools and platforms; some technical or product experience is necessary.

• Over 2 years of experience in retail sales, customer engagement, or similar customer-facing roles, ideally within luxury or high-touch retail settings.

• Possess common sense, sound judgment, and the ability to interact with customers warmly and professionally.

• Self-motivated, organized, and able to work independently while achieving objectives.

• Outstanding communication and interpersonal skills.

• Keen eye for edge cases and the ability to articulate issues clearly and constructively.

• Inquisitive and passionate about ongoing learning.

• Proactive in acquiring knowledge about products, industry trends, and customer requirements.

• Proven track record of thriving in team-oriented environments and collaborating effectively.

• Highly organized and detail-oriented, with a customer-first approach.

• Adaptable, coachable, and eager to develop in a dynamic, fast-paced environment.

• Analytical and closely attuned to business performance metrics.

🏝️ Benefits

• Genuine growth potential and the opportunity to advance with the company as it expands.

• Commitment to a diverse and inclusive workforce.

• Equal Opportunity Employer.