Sales Closer, Healthcare

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Engage with new inquiries to convert potential patients into scheduled appointments.

• Re-establish contact with inactive patients, lost leads, and prior inquiries.

• Make outbound calls and conduct follow-ups to promote bookings and treatment purchases.

• Articulate treatments and package details using approved information and sales protocols.

• Finalize treatment and package sales.

• Send secure payment links and follow up on pending deposits or purchases.

• Monitor lead conversions, appointment scheduling, and sales metrics.

• Handle incoming and overflow calls through RingCentral.

• Address patient inquiries and offer general service information.

• Direct clinical or specialized inquiries to the appropriate team members.

• Record call details and ensure timely follow-ups.

• Maintain patient and lead information within the Aesthetic Record CRM system.

• Update lead statuses and keep track of follow-up actions.

• Schedule appointments and manage the practice calendar.

• Ensure appointment readiness and coordinate follow-ups.

• Organize sales pipelines while providing administrative and back-office support.

• Manage around 5–10 new leads daily and reactivate an existing database of approximately 1,000 contacts.

• Strive to meet agreed-upon appointment conversion and sales performance objectives independently.

⛳️ Requirements

• Demonstrated sales experience with a proven ability to close deals.

• Practical experience with appointment setting, lead follow-up, and sales conversion processes.

• Experience in making outbound calls, proactive outreach, and cold calling.

• Capability to reactivate dormant leads and pursue sales opportunities.

• Exceptional verbal and written communication skills in English.

• Strong phone etiquette and professional communication style.

• Ability to explain products or services, address objections, and ask for the sale.

• Excellent organizational skills and meticulous attention to detail.

• Capacity to handle multiple leads while working towards performance targets.

• Willingness to learn about treatments, packages, sales scripts, and processes.

• Understanding of customer confidentiality and adherence to HIPAA requirements.

• Proactive, persistent, self-motivated, reliable, and comfortable working independently.

• Openness to transition from part-time to full-time work.

• NBI Clearance and/or Local Police Clearance required prior to onboarding.

• Availability Monday–Friday, from 10:00 AM to 2:00 PM Pacific Time.

• Proficient in clear, professional English.

• Comfortable managing both inbound and outbound calls.

• Ability to participate in video meetings with the camera on when necessary.

• Possession of a reliable laptop or desktop computer.

• Stable high-speed internet connection of at least 25 Mbps.

• Noise-canceling headset.

• Working webcam.

• Quiet and professional work environment.

🏝️ Benefits

• Dedicated HR & Contractor Support Team.

• Optional Premium VPN Access.

• HIPAA & Cybersecurity Training + Certification provided.

• Top 1% VA Performance Training.

• Client-Approved U.S. Holidays.

• Client-Approved Paid or Unpaid Time Off.

• Access to Tools & Resources.

• Optional Performance-Based Incentives.

• Direct training, sales scripts, and guidance.