Sales Analytics – Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of Net Revenue Retention (NRR) across various customer cohorts and segments.

• Examine customer retention metrics from subscription, billing, product usage, support, CRM, marketing, and customer-success systems.

• Oversee the complete retention analysis process, which includes data extraction, cleaning, analysis, and interpretation.

• Investigate customer-success tickets, price sensitivity, product usage, and other data to pinpoint churn risks and retention potential.

• Design, implement, manage, monitor, and refine customer-retention and churn-prevention initiatives.

• Collaborate with Product, Sales, Customer Success, Lifecycle Marketing, Contract Management, and Renewal teams.

• Align business goals with data analysis and communicate essential insights to stakeholders.

• Prepare weekly, monthly, quarterly, and annual reports for senior leadership.

• Present findings to senior audiences, including the CEO, CRO, and SVPs.

• Develop dashboards and visualizations to effectively convey insights.

• Execute other assigned tasks and responsibilities.

⛳️ Requirements

• A minimum of 5 years of experience in Strategy & Operations, Revenue Operations, Sales Operations, Sales Analytics, Data Analytics, or Consulting.

• At least 5 years of experience working with Sales and Revenue data, encompassing data extraction, analysis, and forecasting.

• Over 5 years of experience collaborating with and delivering projects to Sales organizations.

• 5+ years of experience in creating presentations and conveying findings to senior-level audiences (VP level and above).

• A minimum of 2 years of experience in SaaS environments.

• At least 2 years of experience using SQL/SOQL to integrate subscription, billing, product usage, support, CRM, marketing, and customer-success data.

• 2+ years of experience utilizing Python or R for data cleaning, feature engineering, statistical analysis, automation, and model development.

• Proficiency in Python with libraries such as pandas, scikit-learn, and XGBoost/LightGBM.

• 2+ years of experience working with cloud data warehouses and CRM tools such as Redshift, BigQuery, and Salesforce.

• Practical experience with AI platforms such as Claude Code, Cursor, Kiro, Gemini Enterprise, Vertex AI, and similar technologies.

• Strong project planning abilities for defining and executing ambiguous projects from inception to completion.

• Excellent critical thinking and problem-solving capabilities.

• Ability to work independently and meet project deadlines.

• Experience in presenting data to diverse audiences in an engaging, narrative-driven format.

• Must be able to sit for extended periods and manage prolonged screen time.

• Access to reliable, high-speed internet.

• Must be eligible to work in the U.S.; sponsorship is not offered.

🏝️ Benefits

• Annual performance bonus.

• Employee stock purchase plan (ESPP).

• Enhanced time-off packages.

• Comprehensive benefits.

• Up to 10% travel.

• Fully remote work within the U.S.