Sales Advisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary contact for incoming calls and customer inquiries from both direct and partner channels.

• Ensure prompt and effective delivery of Sherweb’s solutions aligned with customer requirements and goals.

• Deliver product and platform training, onboarding, and sales assistance to both new and existing customers.

• Gather customer feedback and pinpoint areas for enhancing products and services.

• Provide support before and after sales transactions.

• Present effective and professional solutions to enhance customer satisfaction.

• Aim for first-contact resolution and timely issue resolution.

• Manage and take responsibility for internal requests and processes on behalf of customers.

• Actively support sales initiatives through outbound campaigns, client follow-ups, and targeted outreach efforts.

• Collaborate with sales advisors, direct customers, partners, and other essential stakeholders.

⛳️ Requirements

• Minimum of 2 years of experience in a customer-facing role.

• Capability to manage multiple tasks and prioritize effectively.

• Exceptional written and verbal communication skills.

• Strong organizational and time management abilities.

• Comprehensive knowledge of Microsoft products, including Outlook, Teams, and Excel.

• Previous experience in a similar or sales-oriented position is preferred.

• Ability to provide quick responses to customer needs.

• Enthusiasm for enhancing the customer experience.

• A natural, approachable, and committed team player.

• Experience in the IT field is preferred.

• Proficient English written and verbal communication skills.

🏝️ Benefits

• A dynamic work environment that adapts to your needs.

• A welcoming and diverse workplace culture centered on inclusion and equality.

• Access to cutting-edge technology and tools.

• Annual salary evaluations based on performance.

• Supportive and caring colleagues from various professional and cultural backgrounds.

• A flexible total compensation package.

• Vacation time that takes your prior experience into account.

• Additional paid hours for relaxation (holidays and mobile days).

• A flexible benefits plan tailored to your needs.

• Flexible savings fund options available.

• A monthly allowance for home internet expenses.

• Significant opportunities for growth.

• Career paths that provide chances for learning and advancement.

• Close proximity to your direct manager and open, honest communication to aid your development.

• Various initial and on-the-job training opportunities, along with tools to monitor your progress and assist in advancing your career.

• “Sherweblife” - a vibrant calendar of activities that allows for virtual and face-to-face gatherings throughout the year.