Sales Administrator

This is a fully remote position, open to applicants in Sri Lanka.

📋 Description

• Take charge of the complete quotation process for customer opportunities.

• Generate quotations that encompass hardware, software, licensing, cloud services, professional services, and Managed Services.

• Clarify customer requirements and monitor quotations through proactive follow-up.

• Analyze pricing, margins, product availability, and commercial agreements.

• Create proposals, Statements of Work, contracts, and sales documentation.

• Keep precise opportunity and customer records in PSA and CRM systems.

• Convert customer requirements into hardware and technology recommendations.

• Specify laptops, desktops, workstations, monitors, docking stations, peripherals, and other end-user devices.

• Evaluate processor, memory, storage, warranty, and device specifications.

• Secure pricing, availability, deal registrations, and alternatives from distributors and vendors.

• Assist with infrastructure quotations for servers, networking, firewalls, and wireless solutions.

• Aid in the development and pricing of Managed Services agreements.

• Collect information on users, devices, locations, Microsoft 365, infrastructure, networking, security, cloud, backup, applications, support needs, and existing environments.

• Distinguish services included in Managed Services agreements versus projects or out-of-scope work.

• Prepare Managed Services proposals utilizing established packages and pricing models.

• Identify gaps, risks, and requirements that need technical review.

• Assist with onboarding, transition, and remediation estimates.

• Document proposal inclusions, exclusions, assumptions, and responsibilities.

• Serve as a liaison between sales and technical teams for clear requirements.

• Research products, licensing, and solution alternatives.

• Prepare initial configurations and pricing for technical assessment.

• Coordinate with engineers, vendors, and distributors on complex opportunities.

• Provide administrative support to business leaders, Account Managers, and sales teams.

• Generate renewal documentation and manage customer correspondence.

• Track approvals, purchase orders, signed agreements, next steps, and necessary actions.

• Facilitate the handover of won opportunities into procurement, projects, or service delivery.

• Oversee vendor quotations, special pricing, deal registrations, stock availability, and delivery timelines.

• Manage ordering following customer approval.

• Assist with Microsoft 365, Azure, and other licensing quotations, changes, additions, and renewals.

• Prepare renewal quotations in advance of expiration dates.

⛳️ Requirements

• Prior experience in an MSP, IT Service Provider, or comparable technology organization.

• Background in Sales Administration, Sales Coordination, Account Coordination, Procurement, Inside Sales, or Pre-Sales support.

• Strong understanding of MSP operations and services delivered to SMB customers.

• Proven experience in preparing IT quotations and proposals.

• Solid commercial awareness, including pricing, gross margin, and recurring revenue.

• Ability to manage multiple opportunities accurately and independently oversee opportunities from customer requirements to quotation.

• Experience specifying commercial laptops, desktops, and associated end-user computing equipment.

• Capability to interpret customer requirements and suggest hardware specifications.

• Familiarity with Managed Services agreements and MSP customer scoping information.

• Experience working with IT distributors and technology vendors.

• Acquainted with PSA and CRM systems like ConnectWise, Autotask, HaloPSA, or similar.

• Experience with distributors such as Ingram Micro, Dicker Data, TD SYNNEX, or similar.

• Exposure to vendors including Microsoft, Dell, HP, Lenovo, Cisco, Fortinet, or similar.

• Excellent written and verbal communication skills in English.

• Ability to collaborate effectively with business owners, sales personnel, engineers, vendors, distributors, and customers.

• Capacity to identify opportunities that require technical input or specialist review.

• Knowledge of Microsoft 365 and Microsoft licensing is highly desirable.

• Understanding of Azure, cloud services, and cybersecurity solutions is advantageous.

• Experience quoting firewalls, switches, wireless equipment, servers, or other infrastructure is beneficial.

• Experience in preparing Statements of Work or project proposals is advantageous.

• Understanding of IT procurement and hardware lifecycle management is beneficial.

🏝️ Benefits

• Receive compensation in Australian Dollars.

• Medical insurance from day one for you and your spouse (or parents if unmarried).

• Generous OPD coverage for doctor visits and all your medical needs.

• Home office setup allowance.

• Internet allowance.

• Gym and wellness allowance.

• Regular team events and engagement activities.

• Diji Assist mental health and counseling support.

• Reimbursement for industry certifications.

• Open-door culture.

• Flexible work environment—home or office.

• Rewards and recognition.

• Christmas and financial year-end parties.