Sales Administrative Assistant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee leads in the documentation phase on a daily basis

• Ensure that every customer receives a response by maintaining a clear chat queue

• Initiate contact with new leads, particularly when automated message delivery fails

• Focus on gathering GOV.br passwords or restoring access to INSS

• Assist customers with password recovery, facial validation, and unlocking accounts

• Verify that access has been properly shared before passing the customer along

• Reach out to customers who did not reply to the initial contact

• Log interactions and contact attempts in the CRM

• Maintain ongoing follow-up with leads

• Update the lead status to “Access Granted” in the CRM

• Inform the designated Analyst once access has been verified

• Complete activities following the formal handover of the case

⛳️ Requirements

• High school diploma

• Excellent communication skills and clarity when assisting customers

• Strong organizational abilities and attention to detail

• Proactive mindset towards resolving outstanding issues and unblocking processes

• Previous customer service experience is advantageous

• Availability to work on Saturdays

• Necessary equipment and connectivity for remote work, including a personal computer, reliable internet connection, and headset

🏝️ Benefits

• Medical insurance

• Dental insurance

• Day off for birthdays

• TotalPass

• Birthday gift card

• Flexible benefits card

• MediQuo

• Opportunity for remote work