Senior Administrative Associate – Legal Services, 2nd Shift

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Oversee essential legal workflows, including electronic court submissions, e-service across state and federal platforms, and legal research utilizing Lexis, Westlaw, and PACER.

• Prepare discovery documents and litigation templates.

• Format legal pleadings according to firm standards.

• Schedule appearances in court.

• Manage documents with Adobe Acrobat and DocuSign.

• Supervise PCard expense reconciliations and judicial form processing.

• Ensure all job tickets are accurately completed prior to commencing work.

• Evaluate job requests and ensure they are completed throughout the entire task lifecycle.

• Provide administrative support, including phone coverage, customer service, document editing/transcription, data entry for expenses/time/invoices, and managing reservations and scheduling.

• Maintain logs and tracking software for administrative tasks.

• Communicate any job or deadline issues to team members, leads, supervisors, and clients.

• Safeguard confidential information related to the company and clients.

• Adhere to contracted deadlines for accepting, completing, and delivering work.

• Troubleshoot basic equipment issues.

• Assist in the development of training plans and process maps.

• Deliver training plans to a team of administrators.

• Act as a subject matter expert and resource for junior staff members.

• Engage with clients in person, via phone, video, or electronically.

• Prioritize workflow and perform quality assurance on personal and team members' work.

• Comply with Williams Lea and client-site policies.

• Utilize equipment and supplies in a cost-effective manner.

• Carry out other assigned responsibilities.

⛳️ Requirements

• High school diploma or equivalent education.

• At least 5 years of administrative support experience in a professional setting, preferably in the legal field; or a minimum of 1 year performing administrative functions for a Williams Lea client operation.

• Formal education and/or training may be considered as a substitute for experience.

• Recent extensive experience with e-filing and e-service.

• Direct experience in managing state, federal, and arbitration filings across designated legal filing platforms and portals.

• Advanced proficiency in MS Office (Word, Excel, PowerPoint).

• Strong typing and keyboarding skills.

• Technical troubleshooting skills for relevant software.

• Familiarity with software applications used for administrative support tasks.

• Capability to schedule telephonic and virtual court appearances through Court Call, Court Connect, Journal Technologies Court Portal, or similar platforms.

• Excellent organizational skills and the ability to meet deadlines.

• Ability to manage sensitive and highly confidential documents with professionalism and discretion.

• Sound judgment and problem-solving abilities, including knowing when to escalate concerns.

• Ability to work independently and collaboratively in a dynamic environment.

• Professional verbal and written communication skills.

• Proficiency with necessary equipment, technology, software, and hardware.

• Self-motivated with a positive outlook.

• Demonstrated customer service skills.

• Ability to support West Coast/California operations.

• Availability for Monday–Friday, 2:30 PM–11:00 PM Pacific Time; alternate time zones may necessitate a 5 AM–1 AM or similar schedule.

• Successful completion of pre-employment background and drug screening.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Paid time off.

• Disability coverage.

• 401(k) plan with company matching.

• Life insurance.

• Optional supplemental insurance plans.

• Parental leave.

• Adoption assistance.

• Tuition assistance.

• Discounts from employers/partners.

• Potential for overtime, shift differentials, call-in, and/or stand-by compensation.