Sales Admin, Extensions – On Demand

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee upcoming lease expiration dates and proactively reach out to guests to discuss opportunities for extensions.

• Document and monitor all extension requests to guarantee timely follow-up.

• Collaborate with property partners to request and negotiate updated pricing for extended stays.

• Prepare and present revised quotes to guests, including relevant fees, add-ons, or exceptions.

• Obtain guest approval and coordinate with property partners to finalize updated lease agreements.

• Process completed extensions and update internal systems with precise dates, pricing, and terms.

• Maintain accurate account records and escalate any issues that may delay or threaten an extension.

• Assist Blueground's On-Demand Sales team by managing lease extensions for guests with existing reservations.

⛳️ Requirements

• 1–2 years of experience in customer service, sales support, account management, or a related field.

• Native-like fluency in English is required, both written and spoken.

• Familiarity with CRM or customer support software is preferred; training on Blueground's internal systems will be provided.

• Proven ability to manage a high volume of accounts or tasks with precision and minimal errors.

• Strong written communication skills for professional correspondence and documentation.

• Previous experience in real estate, corporate housing, or hospitality is advantageous but not mandatory.

• Capable of handling a significant number of accounts without overlooking dates, documents, or details.

• Able to communicate clearly and professionally with guests.

• Comfortable presenting options and addressing objections through a consultative, solutions-oriented approach.

• Independently manages a high-volume pipeline, effectively prioritizing time-sensitive tasks.

• Quickly learns new software and internal systems while maintaining clean and accurate records.

• Handles competing deadlines and guest concerns with patience and professionalism.

• Collaborates effectively with Sales, Customer Experience, and Operations teams.

🏝️ Benefits

• Competitive compensation package.

• Private health insurance.

• Meal allowance.

• Enhanced parental leave.

• Complimentary accommodation at Blueground locations.

• A culture that embraces Diversity, Equity, and Inclusion at its core.