Sales Account Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee RFQ responses, develop quotations, manage order booking, and process orders in collaboration with Sales Administration.

• Administer customer purchase orders and coordinate fulfillment needs.

• Establish and nurture executive-level relationships throughout Texas Instruments.

• Collaborate with customer engineering, operations, and product teams to support ongoing business initiatives.

• Build and sustain strong working relationships across all Texas Instruments locations worldwide.

• Create strategic roadmaps for testers, platforms, probers, handlers, and associated semiconductor test equipment.

• Serve as the main point of contact between Texas Instruments and InTest Engineering, Operations, Quality, and other internal departments.

• Ensure exceptional customer satisfaction through prompt communication and effective issue resolution.

• Coordinate production schedules and logistics between Texas Instruments and InTest Operations teams.

• Manage account sales forecasts, booking projections, key performance metrics, and business growth objectives.

• Monitor account performance and set measurable sales targets.

• Facilitate the resolution of customer issues, escalations, and conflict management activities.

• Lead continuous improvement initiatives and supervise customer-facing corrective action reporting, including 8D reports.

• Identify and seek out new business opportunities within Texas Instruments.

• Work with Marketing, Product Development, and Engineering teams to create solutions that align with evolving customer needs.

• Prepare customer reports, business reviews, forecasts, and presentation materials.

• Support and coordinate domestic and international sales representatives involved in Texas Instruments business activities.

• Develop proficiency and effectively utilize business systems such as Microsoft Dynamics, ADEPT, and M2K.

• Execute additional duties as assigned.

⛳️ Requirements

• Bachelor's degree in Engineering, Business Administration, Management, or a related field is required.

• At least 10 years of leadership and account management experience with a proven track record of success.

• Experience with electromechanical products, semiconductor test systems, or related technologies is highly preferred.

• Strong grasp of semiconductor test industry concepts, practices, and procedures.

• Ability to interpret customer technical requirements and comprehend complex purchasing and decision-making processes.

• Proven success in managing strategic customer relationships and large-scale accounts.

• Strong business acumen with experience in evaluating opportunities and implementing growth strategies.

• Excellent organizational, prioritization, and project management abilities.

• Self-driven with the capability to work independently and collaboratively across global teams.

• Exceptional written and verbal communication skills with the capacity to engage audiences at all levels of an organization.

• Strong attention to detail and a commitment to customer satisfaction.

• Advanced proficiency in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.

• Familiarity with CRM systems, ERP platforms, and sales management tools is preferred.

• Knowledge of market trends, competitive landscapes, and emerging business opportunities.

• Willingness to travel up to 50% of the time.

• Domestic and international travel required for customer visits, business reviews, trade events, and visits to InTest facilities globally.

🏝️ Benefits

• 401K Retirement plan with company match.

• Health/Medical, Dental, and Vision Insurance with approximately 20% cost share.

• Disability insurance.

• Employee assistance program.

• Flexible spending account.

• Health savings account.

• Life insurance.

• Paid time off.

• Paid holidays.

• Referral bonus program.

• Employee Stock Purchase Plan with a 15% discount on company stock.

• Tuition reimbursement.