SailPoint Operations Engineer II

This is a fully remote position, open to applicants in Arizona, +2 more states.

📋 Description

• Deliver L2/L3 operational support for SailPoint, encompassing incident management, troubleshooting, and resolution of issues.

• Oversee provisioning, deprovisioning, account aggregation, identity refresh, certifications, and scheduled tasks.

• Analyze and remedy provisioning failures, workflow complications, connector malfunctions, and data synchronization issues.

• Administer SailPoint encryption keys, keystores, certificates, and trust stores.

• Manage SSL/TLS certificates for SailPoint application servers, connectors, APIs, databases, and integrated systems.

• Execute production support tasks, including configuration modifications, testing, deployments, and post-release validation.

• Assist with SailPoint application and connector operations, covering JDBC, RACF, file-based, and other integrations.

• Facilitate SailPoint upgrades, patches, vulnerability remediation, and performance enhancements.

• Keep operational documentation, runbooks, knowledge articles, and audit records up to date.

• Recognize recurring problems and identify opportunities for automation and process enhancements.

• Collaborate with IAM engineering, Cybersecurity, PKI, infrastructure, network, database, and application teams to address complex operational challenges.

• Engage in on-call or after-hours support as necessary.

⛳️ Requirements

• Bachelor's Degree with 4 years of experience OR High School Diploma or GED/Equivalent with 8 years of experience in Systems Engineering, Network, or Information Security.

• Over 5 years of experience in SailPoint support.

• Familiarity with agile methodologies.

• Proficient in using issue tracking systems like JIRA or Azure DevOps.

• Experience onboarding various connector types, including Active Directory, JDBC, Web Services, SCIM 2.0, Delimited, AWS, Azure, and related technologies.

• Strong understanding of Java/BeanShell, SQL, REST APIs, XML, and enterprise technologies.

• Experience in developing custom JAR files using ANT/MAVEN for SailPoint IIQ integrations.

• Implementation experience with ServiceNow and CyberArk integration with SailPoint IIQ.

• Knowledge of multi-domain Active Directory forest/multi-forest configurations for cross-domain and cross-forest group memberships in IIQ.

• Comprehensive understanding of Connectors, SoD Policies, RBAC, Workflows, Certifications, Birthright provisioning, and Provisioning/Deprovisioning.

• Excellent interpersonal, collaboration, and communication skills.

• Ability to engage effectively and professionally with strong-minded clients.

🏝️ Benefits

• Competitive, thoughtfully designed, and high-quality benefits program.

• Benefits information available at https://jobs.firstcitizens.com/benefits.