Sage Intacct Support Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Deliver post-implementation assistance to Sage Intacct clients.

• Act as the main point of contact for client support inquiries and requests.

• Identify, troubleshoot, and resolve issues related to the Sage Intacct application, configuration, and processes.

• Address support tickets within established service-level expectations.

• Maintain documentation of support activities, resolutions, and recommendations.

• Elevate complex issues to internal teams or Sage support resources as needed.

• Effectively communicate the progress and resolutions of issues to clients.

• Foster trusted relationships with clients and key stakeholders.

• Provide guidance on Sage Intacct functionality, best practices, and process optimizations.

• Assist in client health reviews and enhance system utilization.

• Function as a subject matter expert on Sage Intacct modules and features.

• Aid in reporting, dashboards, workflows, and configuration modifications.

• Support testing and validation processes for system updates and enhancements.

• Collaborate with implementation, consulting, account management, development, and Sage support teams.

• Generate support documentation, knowledge base articles, and materials for clients.

• Identify recurring issues and propose process improvements.

• Engage in training, professional development, and initiatives for continuous improvement.

⛳️ Requirements

• High School diploma or GED is required; a Bachelor's degree is preferred.

• Minimum of 3 years of experience in a related field.

• Must possess and maintain required licenses.

• Relevant professional certifications in the area of expertise.

• Ability to work effectively in a team environment.

• Skillful in delivering presentations using visual aids, verbal communication, and engaging techniques.

• Proficient in the use of relevant technologies.

• Capable of verbal and written communication across all organizational levels, both internally and externally.

• Willingness to travel based on client and business requirements.

• Over 3 years of consulting, implementation, or support experience with Sage Intacct.

• Comprehensive understanding of Sage Intacct core financials and associated modules.

• Strong grasp of ERP best practices and business process enhancement.

• Experience in supporting clients and resolving application, process, and reporting challenges.

• Ability to manage multiple priorities and support requests in a dynamic environment.

• Excellent analytical, troubleshooting, and problem-solving skills.

• Experience collaborating directly with finance, accounting, and operational stakeholders.

• Capability to translate technical concepts into user-friendly guidance.

• Proficient in Microsoft Office Suite and collaboration tools.

• Sage Intacct certifications are highly preferred.

🏝️ Benefits

• Professional certifications relevant to the area of expertise.

• Opportunities for training and professional development activities.

• Flexible remote work arrangement.