SaaS Technical Consulting Analyst – PST Working Hours

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Assist in the technical delivery of SaaS upgrade projects for clients utilizing Research Suite software

• Provide support for technical activities throughout the SaaS upgrade lifecycle, including preparation, planning, execution, testing, go-live, and stabilization

• Aid in environment preparation, configuration, validation, and other technical tasks associated with upgrades

• Investigate, analyze, troubleshoot, and help resolve technical challenges

• Collaborate with SaaS Project Managers, Technical Consultants, Engineering, Support, and other departments

• Convey technical status, risks, issues, and dependencies to project team members

• Adhere to established upgrade processes, technical procedures, checklists, and quality standards

• Maintain project documentation and record technical findings and resolutions

• Identify recurring issues and assist in developing tools, documentation, job aids, and process enhancements

• Expand knowledge of Research Suite software, SaaS environments, upgrade processes, and related technologies

• Engage in upgrade activities outside of standard business hours, including evenings or weekends, as necessary

⛳️ Requirements

• U.S. work authorization is mandatory

• Bachelor’s Degree in a computer science-related discipline or equivalent professional experience

• Proficient in reading and writing object-oriented code, including HTML, CSS, JavaScript, XML, JSON, and Java

• Familiarity with Microsoft software, such as Windows Server, IIS, SQL Server, and Visual Studio

• Strong critical thinking, analytical, and problem-solving abilities

• Capability to work independently and within remote team settings

• Excellent written and verbal communication skills

• Ability to effectively convey technical tasks and concepts to non-technical internal and external stakeholders

• Competence in managing multiple competing priorities and context switching

• This role is remote, with occasional travel required

• Availability to consistently work during West Coast business hours (8am-5pm or 9am-6pm PT)

• Preferred: 1-3 years of experience in customer or internal software support roles

• Preferred: Experience in supporting enterprise-class, multi-tier web applications

• Preferred: Skills in analyzing and interpreting various types of logs, including IIS, SMTP, Event Logs, and custom output

• Preferred: Familiarity with SQL and C#

• Preferred: Understanding of source control concepts

🏝️ Benefits

• Annual incentive compensation program

• Medical coverage

• Dental coverage

• Vision coverage

• Other wellness programs

• Remote work arrangement

• Opportunities for collaboration, learning, and professional growth