Rx Onboarding and Care Coordinator

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Serve as the main point of contact for patients and caregivers, offering education on disease states, available therapy options, access pathways, and support services.

• Manage coordination of access, including enrollment in affordability programs, benefit verifications, prior authorizations, and logistics at the site of care.

• Facilitate timely initiation of therapy and adherence while resolving access-related challenges.

• Provide personalized patient care and create customized education and resource plans.

• Offer hands-on logistical support, including in-person assistance at treatment centers when necessary.

• Collaborate with Sales, Field Reimbursement, Advocacy, Marketing, and other internal departments.

• Address escalated issues and coordinate with care coordinators, office personnel, infusion sites, and other external stakeholders.

• Keep track of market trends, payer environments, and regulatory changes.

• Build networks through advocacy organizations, rare disease events, and national conferences.

• Stay informed about patient and community needs, resources, and regional access dynamics.

• Comply with HIPAA, FDA, and OIG regulations; document and report adverse events and product complaints.

⛳️ Requirements

• A minimum of 5 years of pertinent experience in roles within the pharmaceutical or biotech industry; prior experience in patient support, account management, reimbursement, HUB/patient services, and/or market access is preferred.

• Proven ability to effectively engage with patients, caregivers, and healthcare professionals, showcasing empathetic listening skills to build trust and maintain ongoing relationships.

• Required experience in rare diseases, buy & bill processes, specialty pharmacy, and provider/hospital workflows; prior launch experience is preferred.

• Required experience with specialty or high-cost therapies in both chronic and acute care environments, with a strong preference for those who have launched new therapies into infusion sites or home infusion.

• Required experience in managing complex patient cases.

• Strong understanding of the evolving landscape of patient access, including the interdependencies of payers, PBMs, and specialty pharmacies.

• Demonstrated expertise and experience with both government and private payers, addressing access and reimbursement challenges while navigating complex insurance landscapes.

• Ability to work independently, prioritize multiple tasks, and exhibit strong organizational capabilities.

• Familiarity with HIPAA, FDA, and OIG guidelines.

• Exceptional written and verbal communication skills for managing individual patient cases and reporting significant regional activities.

• Strong interpersonal abilities, grounded in patient-centricity and adaptability to meet the changing needs of patients, caregivers, healthcare providers, and the organization.

• Bilingual (Spanish-speaking) is preferred.

• Candidates must reside within the designated territory.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance plans.

• Generous paid time off and holiday schedule.

• Opportunities for professional development and continuing education.

• Flexible work environment supporting work-life balance.