RV Technical Support Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Provide clear, empathetic, and professional support by answering incoming customer calls.

• Conduct outbound calls to customers in the queue, service facilities, and various departments.

• Efficiently manage the call queue.

• Maintain a calm and patient attitude with customers who may be frustrated.

• Assist customers in troubleshooting operational issues with their RVs.

• Accurately document customer interactions and resolutions in the appropriate systems.

• Inform callers about program coverage and respond to their questions comprehensively.

• Keep up-to-date with different RV brands, models, and configurations.

• Clarify the distinctions between travel trailers, fifth wheels, motorhomes, toy haulers, and camper vans.

⛳️ Requirements

• Proficient in Microsoft Office Suite and standard web applications within the industry.

• Ability to uphold a high level of confidentiality.

• Familiarity with RVs and roadside assistance protocols.

• ASE/RVTI/MFG certification or a similar qualification is preferred but not mandatory.

• 1-3 years of experience in a comparable role.

• Previous experience in the automotive or RV industry, including roles such as RV repair technician, technical support agent, service advisor, parts person, or warranty administrator.

• Comprehensive understanding of RV components, systems, and construction methods.

• Strong knowledge of slide-out mechanisms and leveling jacks.

• Proficient knowledge of 110V and 12V electrical systems, battery charging, and power distribution.

• Understanding of RV maintenance, winterization, and de-winterization processes.

• Familiarity with touch control systems and electronic components.

• Knowledge of appliances such as refrigerators, air conditioners, stoves, furnaces, water heaters, LP gas systems, and tanks (fresh, grey, black) as well as generators.

• Solid understanding of braking systems, tires, wheels, hubs, and suspensions.

• In-depth knowledge and comprehension of RV chassis and structural types.

• Knowledge of gas, diesel, and electric powertrains, including chassis and drivetrains.

• Awareness of various RV brands, models, and configurations.

• Understanding of different types of RVs, including travel trailers, fifth wheels, motorhomes (Class A, B, C), toy haulers, and camper vans.

🏝️ Benefits

• Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance.

• Employee Stock Purchase Plan (ESPP).

• 401k plan.

• Student Loan Assistance.

• Tuition Reimbursement.

• Access to Free Mental Health & Enhanced Advocacy Services.

• Paid Time Off.

• Holidays.

• Preferred Partner Discounts.