RPA

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Assist clients with Robotic Process Automation solutions developed in UiPath.

• Serve as a bridge between the user community and technical application development teams, including offshore personnel.

• Address system issues to ensure customer operations run seamlessly.

• Document business workflows, training methodologies, standard operating procedures, and operational metrics.

• Support deployed solutions through root-cause analysis and corrective measures.

• Offer technical production assistance for customer automation systems.

• Diagnose and manage automation-related problems.

• Directly train and assist customers.

• Perform quality checks through automation code and process reviews.

• Determine business process automation needs and aid in solution development.

• Create reports and conduct data analysis.

• Oversee the RPA system administration.

• Identify issues, explore alternatives, prepare presentations, drive and test solutions, achieve consensus, and implement solutions for specified business processes.

⛳️ Requirements

• Delivers technical production support for automations operating on an RPA platform.

• Diagnoses and manages automation-related issues.

• Provides training and direct support to customers.

• Composes and updates system documentation.

• Handles standard issues and applies judgment within established procedures.

• Adheres to departmental processes and may suggest enhancements.

• Ensures compliance with standards and the adoption of automation best practices.

• Conducts reviews of automation code and processes.

• Engages in identifying business process automation needs and supports solution development.

• Generates reports and performs data evaluations.

• Functions as an RPA system administrator.

• Familiarity with the UiPath RPA platform and automation methodologies, including SDLC and Agile.

• Analytical skills to connect data points and derive insights.

• Proficient with MS Office applications: Visio, Excel, PowerPoint, and Word.

• Strong communication and interpersonal abilities.

• Capable of planning and managing time effectively.

• Able to collaborate with multiple stakeholders at varying levels.

• Coordination and teamwork skills.

• High-energy, self-motivated individual.

• A graduate/postgraduate degree from a recognized university, preferably in BE/MCA.

• Over 3 years of total experience, including a minimum of 2 years in a relevant field.

• Basic knowledge of one or more scripting languages.

• Basic experience in system administration.

• Experience in infrastructure or server administration is an advantage.

• Ability to collaborate with technical, infrastructure, application, and business teams.

• General understanding of business operations and cost-benefit awareness.

• Familiarity with standard application features/functions to troubleshoot and resolve customer issues.

• Strong written and verbal communication skills to define parameters that meet business needs.

• Experience in creating and documenting operational process documents.

• Previous involvement in similar process automation projects is a plus.

• Practical experience in supporting RPA solutions using UiPath.

• Advanced English proficiency required.

🏝️ Benefits

• Cookies and consent management options are available on the careers site (this is not a job compensation benefit).

• The employer provides consulting services in IT, software development, cybersecurity, and project management (this is company information, not a benefit specific to the role).