RPA

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Assist customers with the implementation of Robotic Process Automation solutions utilizing UiPath.

• Serve as the bridge between the user community and the technical applications development team, which includes offshore personnel.

• Address system issues to ensure seamless operation of customer processes.

• Document business workflows, training protocols, standard operating procedures, and operational status reports.

• Perform root cause analysis and implement corrective actions for problems impacting deployed solutions.

• Offer technical production support for customer automations operating on the RPA platform.

• Diagnose and prioritize automation-related issues.

• Provide direct customer support and training.

• Create and maintain system documentation.

• Adhere to departmental processes and procedures while suggesting improvements.

• Ensure compliance with standards and institutionalize best practices in automation.

• Conduct reviews of automation code and processes to guarantee quality.

• Identify automation requirements for business processes and assist in crafting solutions.

• Generate reports and carry out data analysis.

• Act as the system administrator for the RPA framework.

• Explore alternatives, prepare presentations, drive testing, gain consensus, and implement solutions for specified business processes.

⛳️ Requirements

• Familiarity with the UiPath RPA platform and automation methodologies (SDLC, Agile, etc.).

• Proficient in MS Office applications, including Visio, Excel, PowerPoint, and Word.

• Fundamental experience with one or more scripting languages.

• Basic knowledge of system administration.

• Experience in infrastructure or server administration is advantageous.

• Capability to collaborate with technical, infrastructure, application, and business teams.

• Understanding of the general business environment and operations, along with cost-benefit awareness.

• Strong working knowledge of standard features and functions of one or more applications to address and resolve customer issues.

• Proficient in conversational English and Spanish, with assessments conducted.

• A graduate/postgraduate degree from a recognized university, preferably in BE/MCA.

• Minimum of 3 years of overall experience, including at least 2 years in a relevant role.

• Practical experience in supporting RPA solutions using UiPath.

• If a foreigner residing in Mexico, possession of a valid INE, CURP, NSS, and RFC is required.

• For employment, a current RFC with homoclave and a Constancia de Situación Fiscal issued by SAT in Mexico are necessary.

• Strong skills in planning, time management, coordination, collaboration, communication, and interpersonal relations.

• Ability to engage with multiple stakeholders across various levels.

• High-energy, self-motivated, and results-oriented approach.

• Strong dedication to operational excellence.

🏝️ Benefits

• Excellent superior benefits.