ROI Service Administrator

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Handle incoming inquiries related to the release of information requests for medical records.

• Respond to questions concerning the status of requests.

• Ensure that calls are answered promptly and courteously, adhering to established standards and metrics.

• Provide resolution for issues and updates regarding medical record requests.

• Document corrective actions in the corporate database to expedite the release of information processing.

• Collaborate with the Supervisor to escalate complex issues as needed.

• Foster positive relationships with hospitals, attorneys, insurance companies, state disability offices, record copy services, peer organizations, doctors’ offices, and other requesters.

• Engage in weekly customer service meetings to evaluate and analyze trends, training opportunities, skill development, and client/requester concerns.

• Access and navigate multiple EMR systems to verify inquiry statuses.

• Perform additional duties as assigned by management.

⛳️ Requirements

• High School Diploma or equivalent is required.

• Familiarity with MRO daily processes and models; 6 months of experience is preferred.

• Capability to make independent decisions and apply critical thinking based on practical knowledge and business acumen.

• Proficiency with computers.

• Strong data entry skills and meticulous attention to detail.

• Previous customer service experience is highly preferred.

• Excellent problem-solving abilities.

• Outstanding interpersonal skills and the ability to cultivate effective relationships with co-workers and requesters.

• Ability to work efficiently and independently in high-volume production settings.

• Proven proficiency in verbal communication.

• Comprehensive understanding of HIPAA, HITECH, state and federal regulations, statutes, facility requirements, and intricacies.

• Capability to access and navigate various EMR systems.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• 401(k) plan