ROI Service Administrator

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Handle incoming phone inquiries from requesters concerning medical records

• Provide updates on request status

• Respond to calls promptly and courteously, adhering to established standards and metrics

• Collaborate with the Supervisor to escalate complex issues

• Foster positive relationships with hospital clients and ROI requesters

• Maintain a thorough understanding of HIPAA, HITECH, state and federal regulations, statutes, facility requirements, and their intricacies

• Participate in weekly customer service meetings to evaluate, discuss, and analyze trends, training opportunities, skill enhancement, and client/requester concerns

• Access and navigate various EMR systems to verify the status of incoming phone inquiries

• Document corrective actions in the corporate database to ensure the timely processing of information release

• Execute other tasks as assigned by management

⛳️ Requirements

• High School Diploma or equivalent is required

• Familiarity with MRO daily processes and model; 6 months of experience is preferred

• Capability to make independent decisions and apply critical thinking based on practical knowledge and business insight

• Proficient computer skills

• Precise data entry abilities and keen attention to detail

• Previous customer service experience is highly preferred

• Strong problem-solving capabilities

• Excellent interpersonal skills and the ability to establish effective relationships with colleagues and requesters

• Capacity to work effectively and independently in high-volume production settings

• Proven proficiency in verbal communication

• Ability to sit and use a computer for extended periods

• Knowledge of HIPAA, HITECH, state and federal regulations, statutes, facility requirements, and their complexities

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• 401(k) plan