Fleet Administration Specialist

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Oversee the onboarding process for new fleet customers, which includes the initial setup of products and training sessions.

• Handle daily tactical requests received from the vanity inbox, Implementation Project Managers, and Account Managers.

• Manage exceptions to guarantee adherence to processes and the resolution of requests.

• Take ownership of escalated issues by employing critical thinking and problem-solving skills to develop and implement solutions.

• Ensure that client expectations and internal performance metrics are consistently met.

• Actively manage customer groups and contacts to minimize defects.

• Conduct monthly, quarterly, and annual reviews with customers to assess fleet performance and address customer requirements.

• Oversee the inventory of customer assets.

• Collaborate with the IT department to create processes and integrations that consolidate data from various customer systems and resources.

• Assist with vehicle termination requests.

• Generate new reports and recurring reports based on customer requests.

• Develop specific programs and provide customer service while ensuring the accuracy of fleet data.

⛳️ Requirements

• A high school diploma or equivalent is required.

• A bachelor’s degree is preferred.

• Relevant customer service experience may be considered as a substitute for a degree.

• A minimum of 3 years of demonstrated experience in fleet management.

• Strong proficiency in Excel, including formulas, VLOOKUPs, and pivot tables.

• Competence in the Microsoft suite of programs.

• Effective skills in written and verbal communication.

• Ability to engage professionally with a diverse range of stakeholders.

• Capacity to think innovatively and function in a fast-paced, dynamic environment, particularly regarding solution development.

• Strong interpersonal skills for fostering client relationships and collaborating with Sales, Onboarding, and Account Management teams.

• Comfortable working in an agile, highly collaborative environment without defined roles.

• Candidates must be legally authorized to work in the United States.

• Visa sponsorship is not available.

🏝️ Benefits

• Immediate medical, dental, vision, and prescription drug coverage.

• Paid parental leave.

• Programs for new parent ramp-up.

• Subsidized backup child care services.

• Family building benefits, including reimbursement for adoption and surrogacy expenses and fertility treatments.

• Employee and family member vehicle discount program.

• Management lease options.

• Tuition assistance available.

• Established and active employee resource groups.

• Paid time off for individual and team community service activities.

• Generous vacation policy.

• Sick/personal time off.

• Paid holidays, including the period from Christmas Eve to New Year’s Day.