ROI Medical Records Specialist

This is a fully remote position, open to applicants in Kentucky, +3 more states.

📋 Description

• Handle Release of Information requests for healthcare clients.

• Evaluate requestor details and identify records to be released in compliance with HIPAA guidelines.

• Safely access relevant patient information from client EHR systems and authorized electronic sources.

• Address inquiries via phone calls, emails, and secure messages regarding ROI matters.

• Prioritize and process physician-office requests when necessary.

• Securely transmit requested information through electronic delivery or eFax.

• Record medical record requests in Exchange Manager.

• Upload and categorize electronic medical records within Exchange Manager.

• Adhere to MRO and client facility policies, HIPAA privacy and security protocols, as well as remote work and information security guidelines.

• Engage in virtual meetings and training sessions.

• Execute additional responsibilities as assigned.

⛳️ Requirements

• High School Diploma/GED is mandatory.

• Previous experience in Release of Information within a physician’s office or HIM Department is advantageous.

• Competence in using computer applications and web-based systems.

• At least one year of experience in data entry into computer systems.

• Familiarity with internet usage is essential.

• Capability to work independently in a remote setting, effectively manage time, and achieve production targets.

• Excellent verbal and written communication abilities.

• Proven success in addressing customer inquiries via phone, email, and virtual platforms.

• Strong attention to detail.

• Demonstrated reliability.

• Knowledge of medical terminology is beneficial.

• Familiarity with HIPAA regulations is preferred.

• Must reside and perform work in Kentucky, Mississippi, New Mexico, or Texas at the time of hiring and throughout employment.

• A private, dedicated workspace that meets MRO privacy and security standards.

• Consistent access to reliable high-speed internet service.

• Ability to utilize MRO-approved equipment and secure access methods such as VPN and multi-factor authentication.

• Willingness to participate in virtual meetings and training through video and collaboration tools.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• 401(k) plan.

• Fully remote, work-from-home position.

• Access to MRO-approved equipment and secure access methods.

• Participation in virtual meetings and training using video and collaboration tools.