Robot Support Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee the performance and operational health of robotic arms installed at client locations

• Identify anomalies, errors, or performance issues through observation or automated notifications

• Investigate problems, implement known solutions, and strive for resolution whenever possible

• Record and escalate unresolved issues according to established procedures

• Provide timely updates and status changes in Slack across different shifts

• Collaborate with internal escalation teams when issues necessitate further investigation or assistance

• Clearly communicate about incidents and necessary actions

• Occasionally field calls from clients who are managing and operating the robots on-site

• Document incident details, actions taken, and outcomes of resolutions

• Ensure continuity across shifts through comprehensive written updates and documentation

• Assess and escalate external inquiries or concerns regarding robot behavior or system status

⛳️ Requirements

• Excellent communication and listening skills; ability to articulate what is occurring and what actions are required

• Attentive, detail-oriented, and capable of maintaining focus during repetitive tasks

• Technically inquisitive and comfortable utilizing internal tools while asking relevant questions

• Composed under pressure, particularly when facing technical difficulties

• Capable of working both independently and collaboratively as part of a team, including across shifts

• Strong critical thinking and problem-solving skills

• Availability to work rotational shifts

• Proficient in using Slack and willing to learn internal monitoring systems

• Prior experience in a support, monitoring, or gaming environment is advantageous

🏝️ Benefits

• Equal Opportunities Policy

• Fully online and remote recruitment process