Robot Pilot – Customer Service

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee the performance of robots and the overall system health using internal dashboards and monitoring tools.

• Identify anomalies, errors, or performance issues through observation or automated alerts.

• Analyze problems, implement known solutions, and seek resolutions whenever feasible.

• Record and escalate unresolved issues following established workflows.

• Provide timely updates and status changes via Slack across different shifts.

• Collaborate effectively with internal escalation teams.

• Communicate clearly regarding current issues and necessary actions.

• Occasionally take calls from clients who operate the robots on-site.

• Document incidents, including symptoms, actions taken, and outcomes of resolutions.

• Ensure continuity across shifts through comprehensive written updates and documentation.

• Assess and escalate external inquiries or concerns regarding robot behavior or system status.

⛳️ Requirements

• Excellent communication and listening skills; capable of clearly articulating ongoing issues and necessary actions.

• Keen observation skills, detail-oriented, and able to maintain focus during repetitive tasks.

• Technically inquisitive and comfortable utilizing internal tools while asking insightful questions.

• Remain composed under pressure, particularly when unexpected issues arise.

• Ability to work both independently and collaboratively as part of a team, including across shifts.

• Strong critical thinking and problem-solving skills.

• Willingness to work rotational shifts.

• Proficient in using Slack and eager to learn internal monitoring systems.

• Operations are conducted 24/7, necessitating rotating morning, afternoon, and night shifts.

• Previous experience in a support, monitoring, or gaming environment is advantageous.

🏝️ Benefits

• Legal benefits.

• Two days off.

• Medical insurance coverage after three months.

• Saving funds available after three months.

• Grocery vouchers totaling $1,200 after three months.

• Opportunity for permanent employment.

• Full-time, remote work opportunity.