Risk Program Consultant – Enhanced Fraud Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee all facets of relationships with designated financial institutions concerning fraud and risk operations, service, and overall experience.

• Act as a reliable partner, consulted advisor, and escalation point for significant service-related challenges.

• Comprehend and promote financial institutions' risk and anti-fraud efforts.

• Offer portfolio consulting on strategies for fraud and risk reduction.

• Identify opportunities for process enhancements, operational deficiencies, and remediation.

• Maintain in-depth knowledge of both internal and external fraud and risk applications and systems.

• Collaborate with Velera business units to address client initiatives, projects, and routine operational issues.

• Conduct root cause analyses and suggest steps for risk remediation.

• Probe into intricate cross-channel fraud incidents and suspicious activities through comprehensive analysis and on-demand risk assessments.

• Propose and implement preventive measures stemming from investigations.

• Coordinate and oversee risk management service tickets, inquiries, and projects until resolution.

• Establish and manage client expectations regarding fraud mitigation capabilities, compliance, regulations, reporting, and implementation timelines.

• Create and present PowerPoint presentations, webinars, WebEx sessions, and training for financial institutions.

• Engage in special project teams and lead or contribute to cross-functional initiatives.

• Keep abreast of Velera products, service applications, risk management options, and reporting mechanisms.

• Recommend and assist in generating tailored reporting options.

• Maintain a thorough understanding of financial services regulations and requirements.

• Report, manage, monitor, and mitigate recognized risks, including Information Security risks.

• Execute additional duties as assigned.

⛳️ Requirements

• Bachelor's degree in Business Administration or a related field, or an equivalent combination of education and experience is required.

• A minimum of five (5) years of experience in the financial services industry is required.

• At least four (4) years of professional experience in risk management and/or fraud is required.

• Proficiency with data analytical tools is essential.

• Familiarity with multiple payment processing systems is preferred.

• Experience with fraud mitigation tools within the financial services sector is necessary.

• Knowledge of core processing systems in financial institutions is preferred.

• Project management experience is preferred.

• Certification as a Certified Fraud Examiner (CFE) is preferred.

• Ability to maintain a flexible schedule, including being available 24/7 for the Risk Analytics team, handling compromised card events, client emergencies, and unique situations.

• Proficient in documenting processes and managing projects.

• Ability to exercise discretion and sound judgment in decision-making and independently resolve complex problems.

• Strong verbal and written communication skills with operational staff, executives, internal support teams, and leaders in financial institutions.

• Willingness to travel as required, less than 25% of the time.

• Capacity to perform under high pressure in a complex environment.

• Ability to conduct thorough analyses on inquiries, irregular activities, red flags, concepts, or projects.

• Capable of managing multiple projects, thriving in a fast-paced setting, meeting deadlines, and delivering exceptional service.

• Advanced proficiency in word processing, data mining, spreadsheet, and other computer software applications.

• Excellent analytical and quantitative skills.

• Flexibility to work remotely, either part-time or full-time.

• Consistent and reliable attendance is required.

• Please note, this role is currently not eligible for sponsorship.

🏝️ Benefits

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Remote-first, flexible work environment

• Emphasis on psychological safety, well-being, and sense of belonging