Risk & Disputes Intern

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Investigate disputed transactions related to credit cards, debit cards, and ACH, resolving disputes within designated timeframes.

• Collaborate across departments, including fraud and disputes, to determine appropriate next steps on a case-by-case basis.

• Examine transactions by applying internal policies and reviewing methodologies to detect patterns and trends.

• Analyze account behaviors using internal systems and tools.

• Partner with analysts, operations specialists, data scientists, and engineers to enhance loss prevention strategies, processes, and tools.

• Maintain a robust understanding of fraud prevention techniques and technologies.

• Achieve or surpass service level agreements (SLAs) for prompt case resolution while minimizing potential losses.

• Address escalations from both internal and external stakeholders.

• Propose process enhancements to management.

⛳️ Requirements

• Experience in data analysis and making significant decisions in a dynamic, sometimes uncertain environment.

• Strong attention to detail and ability to manage multiple tasks simultaneously.

• Excellent problem-solving capabilities and analytical skills.

• Strong business acumen and effective communication skills.

• Ability to take initiative and work independently with minimal supervision following training.

• Proven experience using Claude or similar large language model tools.

• Comfortable utilizing AI to boost productivity, research, and communication efforts.

• Availability to work full-time, Monday through Friday, from 9:00 am to 5:30 pm Central Time.

🏝️ Benefits

• Paid internship.

• Monthly stipend of $800 USD.