Risk & Disputes Intern

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Conduct investigations into disputed credit card, debit card, and ACH transactions while resolving disputes within specified timeframes.

• Collaborate across departments, including fraud and disputes, to determine appropriate next steps on a case-by-case basis.

• Utilize internal policies and review methodologies to investigate transactions, identifying patterns and trends.

• Analyze account behaviors using internal systems and tools.

• Partner with analysts, operations specialists, data scientists, and engineers to enhance loss prevention mechanisms, processes, and tools.

• Cultivate and maintain expertise in fraud prevention techniques and technologies.

• Achieve or surpass SLAs for timely case resolutions to mitigate potential losses.

• Manage escalations from both internal and external stakeholders.

• Suggest process improvements and scaling opportunities to management.

⛳️ Requirements

• Proven experience in analyzing data and making significant decisions in a dynamic and occasionally ambiguous environment.

• Strong attention to detail and capability to multitask effectively.

• Excellent problem-solving and analytical abilities.

• Solid business judgment with exceptional communication skills.

• Ability to take initiative and work independently with minimal supervision post-training.

• Demonstrated experience working with Claude or similar large language model tools.

• Comfortable utilizing AI to boost productivity, research, and communication.

• Availability to work full-time from Monday to Friday, 9:00 am–5:30 pm Central Time.

🏝️ Benefits

• Paid internship