Risk & Disputes Intern

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Conduct investigations into disputed credit card, debit card, and ACH transactions, resolving disputes within specified timeframes.

• Collaborate across departments with fraud and disputes teams to determine the necessary next steps for each case.

• Examine transactions in accordance with internal policies and review methodologies to detect patterns and trends.

• Analyze account behaviors using internal systems and analytical tools.

• Work alongside analysts, operations specialists, data scientists, and engineers to enhance loss prevention strategies, processes, and tools.

• Build and sustain comprehensive knowledge of fraud prevention techniques and technologies.

• Achieve or surpass service level agreements (SLAs) for prompt case resolution to mitigate potential losses.

• Manage escalations from both internal and external stakeholders effectively.

• Suggest process enhancements to management.

⛳️ Requirements

• Proven experience in data analysis and making significant decisions in a dynamic and occasionally ambiguous setting.

• Strong attention to detail with the ability to manage multiple tasks simultaneously.

• Exceptional problem-solving and analytical capabilities.

• Excellent business acumen and communication skills.

• Ability to take initiative and work independently with minimal supervision following training.

• Experience using Claude or similar large language model tools is essential.

• Proficient in utilizing AI to boost productivity, research, and communication efforts.

• Must be available to work full-time from Monday to Friday, 9:00 am–5:30 pm Central Time.

🏝️ Benefits

• Paid internship