Risk & Disputes Intern

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Examine disputed credit card, debit card, and ACH transactions and resolve conflicts within designated timeframes.

• Collaborate across departments, including fraud and disputes, to determine the appropriate next steps for each case.

• Analyze transactions by utilizing internal policies and review methodologies to spot patterns or trends.

• Assess account behaviors using internal systems and tools.

• Work together with analysts, operations specialists, data scientists, and engineering teams to enhance loss prevention strategies, processes, and tools.

• Build and sustain expertise in fraud prevention methods and technologies.

• Achieve or surpass SLAs for prompt resolution of pending cases and reduce potential losses.

• Address escalations from both internal and external stakeholders.

• Suggest process enhancements and scaling opportunities to management.

⛳️ Requirements

• Proven experience in data analysis and making significant decisions in a fast-paced and occasionally unclear environment.

• Strong attention to detail with the capability to handle multiple tasks simultaneously.

• Exceptional problem-solving and analytical abilities.

• Solid business judgment and communication skills.

• Ability to take initiative and work independently with minimal supervision following training.

• Demonstrated experience utilizing Claude or similar large language model tools.

• Comfortable using AI to boost productivity, research, and communication.

• Availability to work full-time Monday through Friday, from 9:00 am to 5:30 pm Central Time.

🏝️ Benefits

• Paid internship