Risk & Compliance Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assess incoming cases, prioritize them appropriately, and take action based on the type of case and the evidence available.

• Collect and document evidence through various communication methods, including calls, texts, and emails.

• Manage standard cases independently while escalating unusual, ambiguous, or high-stakes situations as needed.

• Regularly follow up on open cases and document any new findings.

• Implement compliance actions, evaluate coverage impacts, and notify cross-functional stakeholders.

• Handle escalation calls regarding investigation results and clearly communicate the resolutions.

• Monitor and respond to daily anomaly alerts and signals.

• Identify patterns in case trends and server behavior, escalating recurring issues as necessary.

• Process identity document submissions and renewals, ensuring they are complete and meet eligibility criteria.

• Maintain compliance documentation, take action on expired documents, and conduct outreach communications.

• Assist with internal requests and support compliance-related projects.

• Manage account update communications and compliance outreach with contractors.

• Create and update external-facing Help Center articles.

• Track personal performance metrics diligently.

• Collaborate with Marketplace Supply and engage in Product meetings.

• Submit feature requests and contribute to improvements in processes and scalability.

• Assist with account setup, collection of compliance documents, and activation processing.

• Provide ad hoc support and participate in marketplace projects.

⛳️ Requirements

• 2-3 years of experience in risk and compliance, trust and safety, operations, or contractor management, ideally within a two-sided marketplace or technology platform.

• Proven ability to conduct structured case reviews, including triage, evidence collection, clear documentation, and sound enforcement judgment, while adhering to established frameworks and playbooks.

• Familiarity with compliance documentation, credentialing, and eligibility workflows; capable of applying rules consistently across diverse cases.

• Proficient with data and business intelligence tools (SQL skills are a plus); experience in tracking and owning personal performance metrics.

• Strong organizational and time management abilities, capable of managing a high volume of cases across multiple types while ensuring thoroughness and quality.

• Exceptional written and verbal communication skills, including experience in drafting clear, professional user-facing communications and handling server escalation calls; experience with independent contractor communications is preferred.

• A collaborative and proactive approach with a genuine interest in platform integrity, compliance, and operational excellence.

• Must fulfill applicable E-Verify and Right to Work requirements.

🏝️ Benefits

• Full-time, remote, salaried position.

• Access to medical, dental, vision, disability insurance, and a 401k plan.

• Monthly stipend for phone and internet expenses.

• Flexible time off policy, including paid planned and sick time, as well as paid holidays.

• Necessary equipment will be provided.