Risk and Payments Manager

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Manage withdrawal requests for designated brands and platforms in line with established procedures and service level agreements (SLA).

• Analyze player deposit and withdrawal activity, current balances, outstanding withdrawal requests, Casino Hold, bonus activities, KYC status, payment method ownership, internal limits, and previous risk incidents.

• Approve withdrawal requests autonomously, apply internal limits, initiate further checks, or escalate cases as per designated authority.

• Perform standard KYC evaluations and verify the completeness, validity, and consistency of player documents.

• Request and evaluate additional documentation, including Source of Funds (SOF) and Source of Wealth (SOW) materials when necessary.

• Confirm payment method ownership and detect potential third-party payment usage, which includes reviewing bank statements, Skrill, Neteller, and other payment methods.

• Recognize suspicious financial or behavioral trends, bonus misuse, irregularities in player activity, and other potential risk signs.

• Halt processing and escalate cases when significant risk factors persist unresolved.

• Forward cases of fraud, AML concerns, forged documents, account takeovers, confirmed multi-accounts, and other serious or disputed matters to the Fraud Prevention Team.

• Collaborate with Payment Service Providers (PSPs) and payment partners regarding transaction statuses, payment method verifications, and payment-related technical issues.

• Engage with players via Helpdesk concerning KYC and additional verification needs.

• Update Customer Support and VIP teams with confirmed case statuses and approved communication guidelines.

• Log every decision, additional check, and escalation in the designated internal system or register.

• Ensure unresolved cases are adequately escalated and managed within the agreed SLA.

• Promptly escalate critical, systemic, disputed, or financially significant cases to the Head of Operations.

• Operate across various platforms and back offices and support colleagues across shifts as needed.

⛳️ Requirements

• A minimum of 2 years of relevant experience in iGaming, including direct involvement with withdrawals, KYC, Risk, Payments, AML, or Fraud Prevention.

• Demonstrated experience in independently reviewing withdrawal requests and making decisions based on internal procedures, authority levels, and SLA.

• Strong practical understanding of KYC, AML, Source of Funds, and Source of Wealth assessments.

• Capability to analyze a player's financial profile, encompassing deposits, withdrawals, balances, bonus activities, payment behaviors, and prior risk history.

• Practical experience in verifying payment method ownership and recognizing third-party payments across bank cards, bank transfers, and e-wallet transactions.

• Solid grasp of prevalent iGaming risk patterns, including bonus misuse, multi-accounting, account takeover, payment fraud, and dubious financial activities.

• Excellent analytical abilities, keen attention to detail, and a capacity to make evidence-based decisions under time constraints.

• Ability to maintain accurate case documentation, deliver clear decision rationales, and escalate high-risk cases through the appropriate internal channels.

• Willingness to manage a high volume of cases during 12-hour day and night shifts.

• Proficiency in English at a B2 level or above.

🏝️ Benefits

• Flexible payment options: select the method that suits you best.

• Bonuses for holidays, birthdays, work milestones, and more.

• Coverage for courses and certifications.

• Opportunities for career advancement.

• Benefit Cafeteria: options including sports, language courses, therapy sessions, and more.

• Team-building activities.

• Access to industry conferences.

• Provision of new laptops and essential peripherals, including monitors and headphones.