Rheumatology Territory Account Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee tailored account experiences for Health Care Providers and significant accounts

• Serve as the main point of contact for clients

• Cultivate meaningful connections with customers and identify mutual priorities

• Guide solutions that connect clients with Novartis resources to enhance patient outcomes

• Balance the generation of demand with strategic engagement of accounts

• Address and resolve account challenges by offering customized solutions

• Develop strategic territory plans that align with shared objectives

• Utilize insights and strategies to stimulate product demand and support patient outcomes

• Collaborate with territory colleagues, field teams, and home-office staff

• Leverage market, competitive, and cross-functional knowledge to foresee opportunities and hurdles

• Analyze territory data and market trends to reveal local insights that aid pull-through initiatives

• Conduct impactful customer interactions both virtually and in-person

• Organize planning sessions with stakeholders to tackle complex challenges

• Work collaboratively across functions to fulfill customer requirements

• Provide real-time access support

• Partner with Patient Specialty Services to guarantee a seamless customer experience

• Employ digital tools and multi-channel strategies to customize outreach

• Engage customers in both virtual and in-person contexts

⛳️ Requirements

• Bachelor’s degree required from an accredited 4-year college or university

• Recent experience over the past 5 years in pharmaceutical, biotech, healthcare, or similarly structured sectors with large, geographically dispersed sales teams, or similar complex sales contexts

• Demonstrated history of consistently high performance

• Experience in selling to large accounts and key customers

• Strong analytical skills to identify, prioritize, and utilize relevant information to address customer issues

• Ethical leadership capabilities and the ability to promote ethical conduct and compliance with company policies and regulations

• Must live within the territory or within a reasonable commuting distance of 50 miles from the territory border

• Willingness to travel 60–80% across a broad geography

• Ability to drive and/or fly within the territory

• A fully valid and unrestricted driver's license is required

• For Associate level: limited prior sales experience is acceptable; alternatively, must have recently separated from the US Military with 4+ years of military service in a leadership role

• For Territory Account Specialist: a minimum of 2 years’ experience in a relevant complex sales position within the last 5 years

• For Senior Territory Account Specialist: at least 5 years’ experience in a relevant complex sales position within the last 5 years

• For Executive Territory Account Specialist: a minimum of 10 years’ experience in a relevant complex sales position within the last 5 years

• Ability to collaborate and operate cross-functionally within a matrix environment

• Proficient communication skills to convey clinical product information effectively

• Desirable: experience across therapeutic areas, disease states, account management strategies, and launching new products

• Desirable: knowledge of patient services, market access, buy and bill processes, specialty pharmacy, reimbursement, and medical engagements with HCPs

• Customer-facing employees must adhere to customers’ credentialing requirements, which may necessitate COVID-19 vaccination

• Must successfully complete required initial training

🏝️ Benefits

• Performance-based cash incentive

• Potential eligibility for annual equity awards, based on role level

• Health benefits

• Life insurance benefits

• Disability coverage

• 401(k) plan with company contribution and matching

• Paid vacation

• Personal days off

• Paid holidays

• Additional leave options

• Reasonable accommodations for individuals with disabilities

• Initial training, which includes home study limited to eight or fewer hours per day and forty or fewer hours per week