Revenue Specialist III

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Comprehend and utilize internal Registration business workflows, policies, and protocols.

• Employ the ONEReg audit tool to perform comprehensive audits of team members' work to ensure accuracy and adherence to processes.

• Conduct coaching and feedback sessions to facilitate professional development and enhance performance.

• Deliver timely, precise, and detailed reporting of results to both teammates and leadership.

• Maintain comprehensive records of audits and coaching sessions.

• Detect trends and organize targeted workshops aimed at enhancing departmental accuracy and efficiency.

• Oversee BDP updates and create new processes based on team needs or changes in the industry.

• Promote continuous improvement, best practices, and proactive solutions to problems.

• Adjust to various communication and learning styles effectively.

• Acquire and implement new or complex concepts.

• Collaborate efficiently with the team to assist teammates in meeting departmental accuracy targets.

• Engage in active listening and accept feedback from colleagues and leadership.

• Provide ad hoc research and special project assistance as required.

⛳️ Requirements

• In-depth knowledge of internal Registration processes, BDPs, and DaVita Policies and Procedures.

• Exhibits self-awareness through emotional intelligence and relationship management; recognizes how behavior impacts others and uses empathy to navigate interactions successfully.

• Exceptional written and verbal communication skills, alongside strong interpersonal abilities.

• Capable of maintaining confidentiality and exercising sound judgment concerning teammate performance, metrics, and internal business relationships.

• A strong passion for fostering team success and aiding in teammate development.

• High learning agility and a natural curiosity for ongoing education.

• Keen attention to detail with a commitment to delivering accurate results.

• Self-motivated individual who flourishes in a collaborative and hands-on environment.

• Intermediate proficiency in Microsoft Office, particularly in Excel and Outlook.

• Consistent, regular, and punctual attendance as scheduled.

• At least two years of experience in the revenue cycle, particularly in Registration/Insurance Verification (preferred).

• Background in training, coaching, auditing, or process development (preferred).

• Knowledge or experience working with various healthcare insurance payers (preferred).

🏝️ Benefits

• Medical, dental, and vision insurance coverage.

• 401(k) matching program.

• Paid time off.

• PTO cash-out option.

• Family support resources.

• EAP counseling services.

• Access to Headspace® for mindfulness and wellness.

• Backup childcare and eldercare services.

• Maternity and paternity leave.

• Opportunities for professional development.

• On-demand virtual leadership and development courses available through DaVita’s online training platform, StarLearning.