Revenue Operations Manager – Business Systems Team Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as an operational collaborator for leadership in Sales, Marketing, Finance, and Customer Success.

• Take ownership of renewal and expansion forecasting, maintaining pipeline integrity, updating NRR, and analyzing churn.

• Oversee Deal Desk evaluations, order form templates, SKU management, and reconciliations between SFDC and Maxio.

• Perform pricing and discount analysis in collaboration with Finance and Product Marketing teams.

• Design and manage Salesforce and Nue CPQ systems.

• Co-manage the business systems roadmap, including intake processes, prioritization, and release scheduling.

• Supervise the bidirectional data synchronization between Planhat and Salesforce.

• Administer access provisioning, conduct security assessments, manage licenses, vendor contracts, renewals, invoices, and budgeting for systems.

• Lead, mentor, and guide a small team comprising two direct reports.

• Preserve technical documentation, architecture diagrams, and user training materials.

• Execute system audits, ensure data governance, manage renewal processes, roadmap initiatives, and drive efficiency enhancements.

⛳️ Requirements

• Over 6 years of progressive experience in Revenue Operations, Sales Operations, or Business Systems in a B2B SaaS context.

• At least 2 years of team leadership or managerial experience overseeing direct reports.

• Proficient in advanced Salesforce strategies, architecture, complex Flows, and system integrations.

• Direct experience in administering CPQ platforms, with a preference for Nue CPQ.

• Hands-on experience with Customer Success platforms such as Planhat, Gainsight, ChurnZero, or similar, integrated with CRM systems.

• Deep understanding of B2B SaaS financial models, including ARR, NRR, GRR, logo retention, quote-to-cash processes, and sales capacity modeling.

• Expert-level skills in reporting, dashboard creation, data modeling, and financial system reconciliations.

• Bachelor's degree in Business, Information Systems, Finance, or equivalent practical experience.

• Familiarity with Salesforce, Nue CPQ, Maxio, Planhat, Intercom, Pardot, Outreach, ChiliPiper, LeanData, ZoomInfo, LinkedIn Sales Navigator, Chorus.ai, Gong, 6Sense, Highspot, Slack, Teams, and Zoom.

• A valid non-VOIP phone number is required.

🏝️ Benefits

• Competitive base salary and equity compensation.

• Annual compensation reviews and equity opportunities.

• Unlimited paid time off (PTO).

• 401K plan with immediate vesting and a 4% company match.

• $500 stipend for home office setup.

• Choice between a PC or Mac laptop.

• Slack notifications pause after 5 pm based on your time zone.

• Annual company-wide in-person events and quarterly meet-ups.

• Comprehensive medical, dental, and vision coverage for employees and their dependents.

• 12 weeks of parental leave.

• One year supply of diapers and wipes provided by Honest.

• $100 wellness stipend paid quarterly.

• Discount on pet insurance.

• Two weeks of company-wide rest in July and December, termed as Hypercharge weeks.