Revenue Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with Account Executives and Account Managers on proposals for new business, renewals, and upselling opportunities.

• Develop a proactive strategy to identify and address churn risks prior to renewal periods.

• Oversee paid self-service accounts from start to finish, enhancing operational workflows, pricing structures, and upgrade options.

• Co-manage Particle by Digi's HubSpot instance to ensure accurate forecasting.

• Handle the governance of pipeline stages, territory and account assignments, and transitions from quote to cash.

• Collaborate with Growth Engineering and Systems Engineering to establish and sustain expansion and risk indicators.

• Take ownership of quote-to-cash operations for both commercial and self-service billing.

• Review monthly invoices for Enterprise accounts and manage billing based on Growth Plan usage.

• Monitor daily usage, update Stripe subscriptions, and process overage billing in arrears.

• Assist in deal desk operations, including quoting, pricing exceptions, approval workflows, and drafting preliminary order forms.

• Perform win/loss and churn analyses, translating findings into process enhancements or tooling improvements.

• Create and maintain analytics and reporting dashboards focused on pipeline health, forecast accuracy, expansion, and churn risk.

• Assess, recommend, and aid in the administration of revenue systems and tools.

• Set up and maintain internal RevOps systems and tools as the technology stack evolves.

• Document processes and systems in comprehensive runbooks.

⛳️ Requirements

• Minimum of 4 years’ experience in revenue operations, sales operations, or business operations.

• Preferably experience in B2B SaaS or a hardware-plus-subscription business model.

• Practical experience in administering a CRM like HubSpot or Salesforce.

• Familiarity with CPQ or quoting solutions is advantageous.

• Experience with subscription or usage-based billing platforms such as Stripe is a plus.

• Background in supporting renewal, upselling, or self-service/PLG pricing strategies is beneficial.

• Strong analytical capabilities.

• Experience in building dashboards and reports using Tableau, Mode, or a similar BI platform.

• Proven track record in designing and improving cross-functional revenue processes and fostering adoption without formal authority.

• Data-driven and detail-oriented mindset.

• Ability to collaborate across diverse stakeholder groups.

• Solutions-focused approach.

• Excellent communication and influencing skills across functions.

• Capability to navigate organizational boundaries effectively.

• Comfort with both strategic planning and hands-on execution.

• Bachelor’s degree in Business, Finance, Analytics, or a related field, or equivalent practical experience.

🏝️ Benefits

• Remote work arrangement.

• Full-time employment.