RevOps Process Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish the framework for the go-to-market engine and prepare it for automation and AI integration.

• Design processes, operational models, and data standards for departments including Sales, Marketing, Channel, Customer Success, Renewals, Finance, and Professional Services.

• Convert processes and frameworks into actionable requirements for the GTM Systems team.

• Streamline, define, and document future revenue-lifecycle processes, including ownership, decision rules, and service level agreements (SLAs).

• Manage the process and knowledge repository for utilization by personnel, AI tools, and agents.

• Establish data standards and governance, address data integrity challenges, and simplify CRM objects, fields, and tools.

• Identify and prioritize opportunities for AI and automation, designing AI-ready workflows that include human checkpoints and governance.

• Define customer and conversational data flows into the CRM for enhanced insights, reporting, and risk visibility.

• Draft business requirements and acceptance criteria for Salesforce, CPQ, and GTM tools; assist with user acceptance testing (UAT) and deployment.

• Lead the evolution of platforms and tools, including rationalization, change intake, prioritization, adoption, KPI definition, and monitoring of process performance.

• Align senior stakeholders and facilitate change initiatives without direct authority.

• Report directly to the SVP of Revenue Operations.

⛳️ Requirements

• 6–10+ years of experience in Revenue Operations, Sales Operations, or Business Systems within a B2B SaaS environment.

• Proven track record of designing cross-functional go-to-market processes that have been successfully adopted and measured.

• Proficient in Salesforce and CPQ.

• Capable of writing requirements that can be effectively executed by administrators and developers.

• Practical experience in applying AI or automation to go-to-market workflows.

• Knowledgeable in data governance and process modeling (e.g., swim-lane, BPMN, RACI).

• Familiar with the go-to-market technology stack and the flow of data between systems.

• Strong project management and change management capabilities.

• Excellent facilitation, documentation, and change management skills.

• Preferred: Certification as a Salesforce Administrator, Business Analyst, or in CPQ.

• Enthusiasm for advancing towards GTM engineering and AI agent development.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Tax-advantaged accounts (HSA, FSA).

• Annual Lifestyle Spending Account (LSA).

• 401(k) plan with company matching.

• Paid parental leave.

• Vacation, personal, and wellness days.

• Annual budget for learning and development.

• Eligibility to participate in the company’s annual bonus program.

• Discretionary bonus plan.