Revenue Cycle Operations Manager – Epic Professional Billing

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee teams involved in revenue cycle operations at Huron Managed Service’s Domestic Business Office.

• Inspire staff to meet customer service, operational, and financial performance objectives.

• Manage both operational and financial performance while ensuring cost efficiency.

• Develop and implement strategic priorities alongside daily revenue cycle operations management.

• Offer guidance and direction to teams to meet performance and productivity targets.

• Ensure staff members execute their duties effectively to maximize reimbursement based on services provided.

• Identify and apply solutions to team challenges and issues.

• Collaborate with other departments to address concerns and manage mail correspondence.

• Recognize and engage in continuous quality improvement efforts.

• Contribute to the redesign of processes and systems to enhance service, data integrity, and staff productivity/quality.

• Analyze trends and recommend solutions to problems and issues to leadership.

• Prepare service level metrics and detailed summaries for leadership review.

• Assess potential new hires and make recommendations for staffing decisions.

• Identify training requirements and coordinate training initiatives, including on-the-job training.

• Set performance standards and oversee staff activities relative to those standards.

• Provide timely feedback and conduct performance evaluations.

• Address performance issues among staff through counseling and disciplinary sessions.

• Develop and formalize improvement plans that encompass training, competency reviews, classroom instruction, on-the-job training, and coaching.

• Report directly to the Revenue Cycle Director.

• Complete additional duties as required and assigned.

⛳️ Requirements

• Must possess current permanent U.S. work authorization.

• A Bachelor's degree is mandatory.

• At least five (5) years of experience in revenue management, specifically in Account Billing, Follow-up, Charge Integrity, Insurance Verification, or other revenue cycle functions, or an equivalent combination of education and experience.

• Extensive knowledge of revenue cycle operations and systems is required.

• Experience in a large, complex healthcare organization or significant revenue cycle services is preferred.

• Supervisory or team leadership experience is preferred.

• Strong supervisory skills with an emphasis on team building and effective leadership.

• Excellent written and verbal communication abilities.

• Capability to communicate effectively and collaborate with all staff levels.

• Strong critical thinking and problem-solving capabilities.

• Ability to analyze data and prepare associated reports and summaries.

• Strong organizational skills in supervising direct reporting relationships.

• Proficient in Microsoft Office, including Outlook, Word, PowerPoint, and Excel.

• Must act in alignment with Huron's mission, vision, and values.

🏝️ Benefits

• Participation in Huron’s annual incentive compensation program.

• Comprehensive medical, dental, and vision coverage for employees and their dependents.

• Access to wellness programs.

• 401(k) plan featuring a generous employer match.

• Employee stock purchase plan available.

• Paid Time Off policy.

• Paid parental leave and adoption support.

• Free annual health screenings and coaching services.

• Banking services at work.

• On-site workshops offered.

• Continuous programs recognizing significant life events of employees.