Revenue Cycle Manager

This is a fully remote position, open to applicants in Alabama, +5 more locations.

📋 Description

• Lead a revenue cycle team or region while managing client relationships assigned to you.

• Provide direct leadership by setting expectations, conducting one-on-one meetings, coaching sessions, and performance evaluations.

• Develop improvement plans and make timely decisions regarding personnel.

• Assess staffing needs, scheduling, workload distribution, training, and resource requirements.

• Collaborate with Human Resources to recruit, interview, select, onboard, train, and develop team members.

• Act as the primary operational contact for assigned clients, lead meetings, communicate results, address concerns, and manage escalations.

• Deliver reports, data-driven insights, and recommendations concerning performance, risks, trends, and opportunities for improvement.

• Supervise posting operations that include cash summaries, payment applications, posting queues, ERA/EFT/ACH enrollments, reconciliations, job coding, Waystar discrepancies, and month-end activities.

• Oversee billing operations, including charge entry, claim submission, billing inquiries, rejections, COB errors, billing rules, unbilled cases, forward-to-billing queues, and month-end requirements.

• Direct accounts-receivable activities such as weekly soft closes, RFI escalations, credit-balance resolutions, refund processing, and corrective actions.

• Ensure that weekly client reporting accurately reflects billing, cash posting, accounts receivable, and month-end readiness.

• Monitor KPIs and implement enhancements related to timely closing, days to bill, accounts receivable over 90 days, credit balances, AR productivity and quality, expenses, and RCM Brain queue resolution.

• Collaborate with Revenue Cycle Managers, Client Services leadership, coding, Human Resources, and cross-functional partners.

• Lead performance-improvement initiatives and operational projects while achieving budgeted revenue and expense targets.

• Ensure that team practices comply with organizational policies and relevant employment laws, including EEO and ADA requirements.

⛳️ Requirements

• 3–5 years of management experience, specifically overseeing a team of individual contributors across all Revenue Cycle functions.

• Proven ability to engage with clients, facilitate client meetings, and manage both routine and escalated client issues.

• Experience in ambulatory surgery centers, surgical hospitals, or hospital billing environments.

• Proficient in forecasting, staffing, scheduling, and balancing workloads.

• Demonstrated success in performance management and coaching high-performing teams.

• Experience in interviewing and selecting talent that aligns with team requirements.

• Strong orientation toward customer service.

• Advanced analytical, critical thinking, and problem-solving capabilities.

• Effective written and verbal communication skills at all organizational levels.

• Excellent organizational abilities with the capacity to manage multiple priorities.

• Prior experience in a medical office or call-center environment is strongly preferred.

• High school diploma or GED certification is desired.

• An AA degree in Management is preferred.

• At this time, we are unable to sponsor H1B candidates.

🏝️ Benefits

• Comprehensive benefits package including Medical, Vision, Dental, Short Term Disability, Long Term Disability, and Life Insurance.

• Vacation and Sick time.

• 401(k) retirement plan with company match.

• Paid Holidays.

• SIS Cares Day.

• Hybrid or Remote work environment depending on the role.