Revenue & Billing Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take full ownership of the complete billing cycle, which includes managing invoice runs, handling exceptions, and performing ad-hoc invoicing.

• Guide and mentor two Billing Specialists as the function transitions into the Finance department.

• Ensure precise billing from contract initiation to invoicing, covering customer setup, change orders, upgrades, downgrades, and cancellations.

• Manage credit memo and billing adjustment procedures while developing an approval framework.

• Create and maintain documentation and standard operating procedures (SOPs) for billing processes.

• Conduct regular billing data integrity reviews to identify and prevent revenue leakage.

• Oversee chargeback disputes with payment processors and merchant account vendors.

• Reconcile paid invoices with receipts from payment processors and bank statements.

• Establish a systematic collections process and manage dunning and recovery of failed payments.

• Execute monthly accounts receivable (AR) to cash reconciliation.

• Manage cash application, AR aging, Days Sales Outstanding (DSO) reporting, and analysis of bad debt provisions.

• Oversee revenue and deferred revenue subledgers and prepare journal entries for Controller review.

• Conduct monthly reconciliations between the revenue subledger and general ledger, as well as deferred revenue against the billing system.

• Transition monthly revenue calculations from Excel into Maxio Core.

• Implement revenue recognition policy in accordance with ASPE and IFRS, ensuring readiness for US GAAP.

• Assist in the annual KPMG audit pertaining to revenue, deferred revenue, and accounts receivable.

• Manage the determination, billing, and remittance of US sales tax and telecom surcharges.

• Reconcile surcharges billed to customers against amounts remitted.

• Collaborate on the implementation of Avalara for Communications and take responsibility for its ongoing configuration.

• Monitor nexus and manage new state registrations.

• Act as the business owner for Maxio Advanced Billing and Maxio Core.

• Contribute to integrations and data mapping between Maxio, the general ledger, Avalara, and downstream reporting.

• Work closely with Support, Implementation, and Customer Success teams on workflows related to billing.

⛳️ Requirements

• 5-7 years or more of progressive experience in billing operations, revenue accounting, or leadership in order-to-cash processes.

• Direct experience managing revenue recognition and deferred revenue in a subscription or recurring revenue business model.

• Practical experience in implementing or administering a subscription billing platform such as Maxio, Stripe, Chargebee, Zuora, Recurly, or similar systems.

• Proven track record in establishing an accounts receivable and collections function.

• Experience supervising at least one direct report.

• Strong discipline in reconciliation with a comfort level in owning controls from design to evidence for auditors.

• Advanced proficiency in Excel.

• Preferred experience with US sales tax or telecom and communications taxes.

• Preferred experience with tax engine implementations such as Avalara for Communications.

• Preferred experience in a telecom, communications, or usage-based billing environment.

• Familiarity with multi-entity, multi-currency structures involving US and Canadian operations is preferred.

• Experience supporting a Big Four audit is preferred.

• CPA designation or equivalent expertise gained through experience is preferred.

🏝️ Benefits

• Company-provided computer sent directly to you.

• Access to an Amazon Business Account for your work-from-home setup.

• Group RRSP matching program.

• Comprehensive benefits package available from day one.

• Opportunity to take part in the Employee Stock Option Plan.

• Educational and training grant available in your second year.

• Flexible and remote work opportunities.