Retirement Benefits Call Center Representative

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Deliver customer service support related to Pension and Health & Welfare plans

• Uphold high-quality standards in customer interactions and transactions

• Identify areas for improvement and assist in implementing enhancements

• Address benefit plan inquiries from participants, retirees, beneficiaries, company staff, and Diocesan personnel

• Resolve questions and issues, escalating only the most complex cases

• Utilize systems and departmental resources to research and provide answers

• Record activities and maintain accurate referral logs

• Execute and document changes, corrections, and other actions within assigned authority

• Address web mail inquiries within designated authority

• Generate precise, thoroughly researched reports and associated documents

• Build strong relationships with external customers and employees across various locations or functional areas

• Support Client Service Representatives and department personnel with administrative and processing duties

• Dispatch correspondence, paperwork, and forms to plan participants and sponsoring employers

• Aid in training new and temporary employees

⛳️ Requirements

• Minimum of 2 years of experience in a call center focused on benefits enrollment/administration or retirement/pension benefits

• Exceptional communication abilities

• Strong attention to detail

• Proficient in Microsoft Office

• Willingness to work an assigned 8-hour shift between 8 AM and 8 PM EST, Monday to Friday

🏝️ Benefits

• Fully remote work environment

• Equipment provided

• Opportunities for career advancement

• Medical, dental, and vision coverage

• Critical Illness, Accident, and Hospital insurance

• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions

• Voluntary Life and AD&D insurance available for employees and their dependents

• Short-term and long-term disability coverage

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Paid Time Off (PTO), Vacation, or Sick Leave