Retirement Benefits Call Center Representative

This is a fully remote position, open to applicants in New York.

📋 Description

• Deliver customer service support concerning Pension and Health & Welfare plans.

• Uphold high-quality standards in customer interactions and transactions.

• Identify opportunities for enhancement and assist in implementing improvements.

• Handle and resolve inquiries about benefit plans from participants, retirees, beneficiaries, company staff, and Diocesan personnel.

• Escalate the most complex issues to senior department members.

• Utilize systems and departmental resources to research information and respond to inquiries.

• Record all activities and maintain accurate documentation of referrals.

• Make and document system modifications, corrections, and other actions within designated authority.

• Address webmail inquiries within conferred authority.

• Produce precise, thoroughly researched reports and similar documents.

• Cultivate effective relationships with both internal and external customers.

• Support Client Service Representatives and departmental staff with administrative and processing tasks.

• Dispatch correspondence, paperwork, and forms to plan participants and sponsoring employers.

• Aid in training new and temporary staff.

⛳️ Requirements

• 2 years of call center experience in benefits enrollment, benefits administration, or retirement/pension benefits.

• Exceptional communication skills.

• Strong attention to detail.

• Proficient in Microsoft Office.

• Availability to work between 8 AM and 8 PM EST, Monday to Friday, with an assigned 8-hour shift.

🏝️ Benefits

• 100% remote equipment provided.

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with both pre-tax and Roth post-tax contributions available.

• Life Insurance (Voluntary Life & AD&D for the employee and dependents).

• Short and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Time Off/Leave (PTO, Vacation, or Sick Leave).

• Full-time position with opportunities for advancement.