Retirement Benefits Analyst

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Act as a subject matter expert and primary contact for escalated inquiries regarding colleague retirement benefits.

• Deliver exceptional customer service while resolving retirement benefits issues through thorough investigation and collaboration with both internal and external partners.

• Assist colleagues in navigating the enrollment processes for retirement benefits and any plan modifications.

• Address inquiries through various channels including phone, email, and face-to-face meetings.

• Engage in benefits presentations for colleagues and new hires.

• Accurately process retirement benefits transactions, ensuring compliance with legal standards.

• Maintain accurate retirement benefits records and ensure data integrity across all systems.

• Collaborate with stakeholders and vendors to facilitate processing and reconciliation.

• Aid in enrollment activities, communications, system updates, and employee meetings.

• Reconcile and process invoices related to retirement benefits.

• Assist in the rollout of new retirement benefits programs.

• Oversee retirement benefits operations and address any issues that arise.

• Analyze data to propose enhancements to retirement processes.

• Investigate benefits-related issues, ascertain root causes, and formulate recommendations for resolution.

• Contribute to knowledge sharing by documenting processes, procedures, and best practices.

• Identify and recommend opportunities for process improvements and program enhancements.

• Utilize technology tools to enhance efficiency, accuracy, and the overall user experience.

⛳️ Requirements

• Bachelor’s Degree in a relevant field or equivalent professional experience.

• Minimum of 2 years in Benefits Administration.

• Proficient in Microsoft Word.

• Familiarity with Microsoft Excel, including the ability to use formulas and pivot tables.

• Strong analytical capabilities, critical thinking skills, and meticulous attention to detail.

• Experience with an Enterprise Human Capital Management System.

• Competent in process management.

• Ability to listen attentively, communicate with clarity and empathy, take accountability, adapt to changes, and maintain composure under pressure.

• Physical capability to lift and carry up to 25 lbs.

• Frequent requirements for sitting/standing and keyboard usage.

🏝️ Benefits

• Full-time employment opportunity.

• Option for remote work within Pennsylvania.

• Monday to Friday work schedule.

• Day shift hours.

• Comprehensive retirement benefits programs, including both Defined Benefit and Defined Contribution plans.

• Involvement in benefits presentations for colleagues and new hires.

• Professional engagement in the implementation of retirement benefits programs and process improvement initiatives.