Retentions Representative

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Maintain customer relationships through the designated campaign

• Deliver thorough attention to clients

• Address conflicts and customer inquiries

• Handle various tasks while providing customer-centric support

• Adhere to assigned training and operational schedules

• Foster positive customer experiences for international brands

⛳️ Requirements

• Proficiency in English at C1 level or higher / Advanced English

• Completed Baccalaureate / Middle Education

• Excellent communication abilities

• Strong sense of empathy

• Skills in conflict resolution

• Effective time management skills

• Problem-solving capabilities

• Proactive, responsible, empathetic, and an attentive listener

• Capacity to juggle multiple tasks and provide detailed attention to clients

• Skills in customer retention

🏝️ Benefits

• Commissions

• Employee fund

• Volunteer programs

• Career advancement plan

• Life insurance coverage

• Long-term employment contract