Retail Sales Specialist

This is a fully remote position, open to applicants in North America.

📋 Description

• Provide daily operational and administrative assistance to several Sales Directors managing retail and e-commerce accounts.

• Assist with product setup, item submissions, assortment updates, product content requests, and customer documentation.

• Maintain promotional calendars while tracking deadlines, approvals, submissions, and execution.

• Update sales forecasts by SKU and customer utilizing historical sales data, promotions, inventory levels, orders, and growth targets.

• Follow up on purchase orders, shipments, open orders, deductions, and fulfillment challenges with internal teams.

• Prepare sales reports, customer updates, meeting materials, and weekly updates for Walmart Marketplace.

• Keep customer records, pricing files, product information, and sales-support documentation organized.

• Support Walmart Marketplace item setup, catalog maintenance, listing updates, purchase orders, inventory tracking, replenishment, promotions, and resolution of fulfillment issues.

• Monitor marketplace metrics, including sales, traffic, conversion rates, pricing, Buy Box status, returns, out-of-stock rates, and margins.

• Identify and address listing health issues, content errors, suppressed items, missing attributes, and image discrepancies.

• Collaborate with Marketing to enhance product content, images, ratings and reviews, promotional messaging, traffic, and conversion rates.

• Recognize assortment gaps, pricing issues, inventory risks, and growth prospects; escalate recommendations as needed.

• Cultivate relationships across Sales, Marketing, Supply Chain, Finance, Customer Service, and external customer contacts.

• Document and refine sales-support processes and Walmart Marketplace operations.

⛳️ Requirements

• 2–4+ years of experience in sales support, customer account coordination, e-commerce operations, retail operations, or a related field.

• Excellent organizational skills with the ability to manage various priorities, customers, timelines, and follow-up tasks.

• Prior experience with product setup, promotional activities, forecasting, customer orders, or retail/e-commerce accounts is preferred.

• Strong proficiency in Excel, including the use of formulas, lookups, pivot tables, and basic reporting functions.

• Comfort with sales, inventory, product, and customer data management.

• Meticulous attention to detail when handling product information, pricing, promotions, and customer orders.

• Clear written and verbal communication abilities and a collaborative working approach.

• Capability to take ownership of tasks, follow through on outstanding items, and escalate issues when necessary.

• Experience with Walmart Marketplace or Walmart Seller Center is preferred.

• Experience in supporting retail, e-commerce, consumer electronics, gaming, or accessories sectors is preferred.

• Familiarity with customer portals, product information systems, ERP systems, or marketplace tools is preferred.

• Basic understanding of e-commerce performance metrics such as sales, traffic, conversion rates, in-stock levels, Buy Box, returns, and margins is preferred.

• Experience in coordinating promotions, customer purchase orders, or demand forecasts is preferred.

🏝️ Benefits

• Comprehensive benefits package including health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible work environment with remote work options.

• Employee discounts and perks.